Hustle Notice Biz
Customer Support Assistant
Department:
Singnala
Employment Type:
Full Time
Location:
Cincinnati, OH
Compensation:
$17.50 - $26.00 / hour
Description
Customer Support Assistant Job Description Location: Cincinnati, OH
Overview :
We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing support and assistance in a fast-paced environment. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience for all clients.
Key Responsibilities
Handle customer inquiries and complaints in a professional manner. Provide accurate information about products and services. Assist customers with order processing and problem resolution. Utilize support software to track and manage customer interactions. Collaborate with team members to improve customer service processes. Follow up with customers to ensure their issues are resolved satisfactorily. Skills, Knowledge and Expertise
High school diploma or equivalent; a degree is a plus. Proven experience in customer service or related field. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle stressful situations with a calm and positive attitude. Proficiency in Microsoft Office Suite and familiar with CRM software. Benefits
Benefits:
Competitive salary: $17.50 - $26.00 hourly (based on experience). Comprehensive health, dental, and vision insurance. Paid time off, including vacation, sick leave, and holidays. 401(k) retirement plan with company matching. Professional development and growth opportunities.
Department:
Singnala
Employment Type:
Full Time
Location:
Cincinnati, OH
Compensation:
$17.50 - $26.00 / hour
Description
Customer Support Assistant Job Description Location: Cincinnati, OH
Overview :
We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing support and assistance in a fast-paced environment. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience for all clients.
Key Responsibilities
Handle customer inquiries and complaints in a professional manner. Provide accurate information about products and services. Assist customers with order processing and problem resolution. Utilize support software to track and manage customer interactions. Collaborate with team members to improve customer service processes. Follow up with customers to ensure their issues are resolved satisfactorily. Skills, Knowledge and Expertise
High school diploma or equivalent; a degree is a plus. Proven experience in customer service or related field. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle stressful situations with a calm and positive attitude. Proficiency in Microsoft Office Suite and familiar with CRM software. Benefits
Benefits:
Competitive salary: $17.50 - $26.00 hourly (based on experience). Comprehensive health, dental, and vision insurance. Paid time off, including vacation, sick leave, and holidays. 401(k) retirement plan with company matching. Professional development and growth opportunities.