SEEK Careers/Staffing
CUSTOMER SERVICE REPRESENTATIVE
SEEK Careers/Staffing, Oostburg, Wisconsin, United States, 53070
Customer Service Representative Job Description
A Customer Service Representative (CSR) serves as the primary point of contact between a company and its customers. The CSR is responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience through excellent communication and problem-solving skills.
Key Responsibilities: Respond to incoming customer calls, emails, and chats in a timely and professional manner. Provide accurate information regarding products, services, policies, and procedures. Resolve customer concerns and complaints efficiently, escalating complex issues to appropriate departments when necessary. Document customer interactions and maintain detailed records in the customer relationship management (CRM) system. Follow up with customers to ensure issues are resolved to their satisfaction. Process orders, forms, applications, and requests as needed. Collaborate with team members and other departments to ensure a seamless customer experience. Qualifications:
High school diploma or equivalent; additional education or certifications are a plus. Strong verbal and written communication skills. Ability to remain calm and professional in challenging situations. Proficiency with computers and CRM software. Strong attention to detail and organizational skills.
Customer Service Representatives play a key role in building customer loyalty and supporting the company's reputation by providing high-quality assistance throughout the customer journey.
A Customer Service Representative (CSR) serves as the primary point of contact between a company and its customers. The CSR is responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience through excellent communication and problem-solving skills.
Key Responsibilities: Respond to incoming customer calls, emails, and chats in a timely and professional manner. Provide accurate information regarding products, services, policies, and procedures. Resolve customer concerns and complaints efficiently, escalating complex issues to appropriate departments when necessary. Document customer interactions and maintain detailed records in the customer relationship management (CRM) system. Follow up with customers to ensure issues are resolved to their satisfaction. Process orders, forms, applications, and requests as needed. Collaborate with team members and other departments to ensure a seamless customer experience. Qualifications:
High school diploma or equivalent; additional education or certifications are a plus. Strong verbal and written communication skills. Ability to remain calm and professional in challenging situations. Proficiency with computers and CRM software. Strong attention to detail and organizational skills.
Customer Service Representatives play a key role in building customer loyalty and supporting the company's reputation by providing high-quality assistance throughout the customer journey.