PrideStaff
CUSTOMER SERVICE REPRESENTATIVE
A Customer Service Representative (CSR) is the primary point of contact for customers, handling inquiries, addressing complaints, and resolving issues to ensure a positive customer experience. The specific duties can vary by industry, but the core function is to represent the company and build strong customer relationships.
Duties and responsibilities Managing inquiries:
Answering questions from customers via various channels such as phone, email, live chat, and social media. Troubleshooting and problem-solving:
Identifying the root cause of a customer's problem and providing an effective and timely solution. This may include basic technical support. Processing transactions:
Handling customer orders, processing payments, returns, and exchanges. Updating customer information:
Accessing and updating customer accounts with new information, and keeping detailed records of customer interactions and transactions in a CRM system. Escalating issues:
Referring complex issues to supervisors or other departments, such as sales or technical support, when necessary. Promoting products and services:
Informing customers about additional products or services that may benefit them, and generating sales leads. Gathering feedback:
Collecting customer feedback to help improve the company's products, services, and processes. Qualifications
Education:
A high school diploma or equivalent is typically required, though some companies may prefer or require previous customer service experience. Prior experience:
Experience in customer-facing roles like retail, hospitality, or a call center is beneficial. Technical literacy:
Proficiency with basic computer systems, including CRM software, email, and chat platforms, is necessary. Skills
Communication:
Excellent written and verbal communication skills are crucial for clearly and empathetically addressing customer needs. Problem-solving:
The ability to analyze customer problems and recommend effective solutions. Active listening:
Paying close attention to what customers are saying to fully understand their concerns. Patience and empathy:
The capacity to remain calm and professional when dealing with frustrated or difficult customers. Multitasking:
The ability to manage multiple customer inquiries and tasks simultaneously. Adaptability:
The flexibility to adapt to new technologies, processes, and a wide range of customer needs. Time management:
Efficiency in prioritizing tasks and responding to customer inquiries in a timely manner.
Compensation / Pay Rate (Up to): $22.00 - $22.00 Per Hour
A Customer Service Representative (CSR) is the primary point of contact for customers, handling inquiries, addressing complaints, and resolving issues to ensure a positive customer experience. The specific duties can vary by industry, but the core function is to represent the company and build strong customer relationships.
Duties and responsibilities Managing inquiries:
Answering questions from customers via various channels such as phone, email, live chat, and social media. Troubleshooting and problem-solving:
Identifying the root cause of a customer's problem and providing an effective and timely solution. This may include basic technical support. Processing transactions:
Handling customer orders, processing payments, returns, and exchanges. Updating customer information:
Accessing and updating customer accounts with new information, and keeping detailed records of customer interactions and transactions in a CRM system. Escalating issues:
Referring complex issues to supervisors or other departments, such as sales or technical support, when necessary. Promoting products and services:
Informing customers about additional products or services that may benefit them, and generating sales leads. Gathering feedback:
Collecting customer feedback to help improve the company's products, services, and processes. Qualifications
Education:
A high school diploma or equivalent is typically required, though some companies may prefer or require previous customer service experience. Prior experience:
Experience in customer-facing roles like retail, hospitality, or a call center is beneficial. Technical literacy:
Proficiency with basic computer systems, including CRM software, email, and chat platforms, is necessary. Skills
Communication:
Excellent written and verbal communication skills are crucial for clearly and empathetically addressing customer needs. Problem-solving:
The ability to analyze customer problems and recommend effective solutions. Active listening:
Paying close attention to what customers are saying to fully understand their concerns. Patience and empathy:
The capacity to remain calm and professional when dealing with frustrated or difficult customers. Multitasking:
The ability to manage multiple customer inquiries and tasks simultaneously. Adaptability:
The flexibility to adapt to new technologies, processes, and a wide range of customer needs. Time management:
Efficiency in prioritizing tasks and responding to customer inquiries in a timely manner.
Compensation / Pay Rate (Up to): $22.00 - $22.00 Per Hour