Ross Stores, Inc. is hiring: Retail Associate in Miami

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Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is on bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us, because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks during all working hours and will perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; maintains friendly and professional demeanor; recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed; is register-trained, assists with merchandise, answers questions politely and knowledgeably; greets customers throughout the Store and thanks them at checkout.
• Provides prompt and efficient responses to Customers; responds to Service calls immediately; resolves issues courteously and with help from Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors) and replenishes restroom supplies; disinfects high-touch areas to maintain merchandise, customer, and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to ensure a neat, clean, organized store that is well-maintained and merchandised to standards.
• Expedites newly received merchandise to the sales floor, merchandises items per guidelines, and maintains brand name familiarity within departments to aid Customers.
• Understands Loss Prevention Awareness, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash, and merchandise.
• Follows MOS policies, proper processing, and notification of leadership for disposals.
• Follows policies on cash, checks, card transactions, returns, and offline procedures; maintains accuracy with tenders.
• Demonstrates a sense of urgency to efficiently perform duties and maximize productivity while following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and is not intended to be comprehensive or all-inclusive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, military status, marital status, medical condition, genetic information, gender identity or expression, sexual orientation, or any other category protected by federal, state or local laws.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

We’re not including external job recommendations in this refined description.