Receptionist Job at The Pavilion Senior Living at Lebanon (ACLF) in Lebanon

Job Title: Receptionist/Admissions Coordinator

Location: The Pavilion Senior Living at Smyrna
Reports To: Executive Director
Employment Type: Full-Time

Position Summary:

The Receptionist/Admissions Coordinator plays a vital role in welcoming new residents and their families to our assisted living community. This position is responsible for managing the admissions process from initial inquiry through move-in, ensuring a smooth, supportive, and compassionate experience. The ideal candidate will be a warm, organized, and detail-oriented professional who thrives in a people-centered environment.

Key Responsibilities:

• Lead Inquiry Management: Respond to phone, email, and in-person inquiries from prospective residents and families with empathy and professionalism

• Tour Coordination: Schedule and conduct facility tours, highlighting services, amenities, and the community culture

• Admissions Process Oversight: Guide families through the admissions process, including application paperwork, assessments, and coordination with healthcare providers

• Collaboration: Work closely with nursing, care, and administrative teams to ensure a seamless transition for new residents

• Documentation & Compliance: Maintain accurate records and ensure all admissions documentation complies with state regulations and facility policies

• Relationship Building: Develop and maintain relationships with referral sources such as hospitals, rehab centers, and case managers

• Marketing Support: Assist with community outreach, events, and marketing initiatives to promote the facility and increase occupancy

Qualifications:

• Associate's or Bachelor's degree in healthcare administration, social work, marketing, or a related field (preferred)

• 2+ years of experience in admissions, sales, or customer service in a healthcare or senior living setting

• Strong interpersonal and communication skills

• Compassionate and patient demeanor with a genuine interest in serving seniors

• Proficiency in Microsoft Office and CRM systems

• Knowledge of state regulations related to assisted living (preferred)

What We Offer:

• Competitive salary and benefits package

• Supportive and mission-driven work environment

• Opportunities for professional growth and development

• The chance to make a meaningful difference in the lives of seniors and their families

• Local Family owned and operated