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Acro Service Corp

Call Center Specialist Job at Acro Service Corp in Des Moines

Acro Service Corp, Des Moines, IA, United States, 50319

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17 hours ago Be among the first 25 applicants

This range is provided by Acro Service Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $16.00/hr

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Responsibilities

  • The job duties include answering the customer service line, assisting customers with questions on their unemployment claim, taking statements, resetting passwords and submitting requests on customers' behalf by accessing IWD's database.
  • Classroom and hands-on training will be provided for all candidates.
  • IWD receives approximately 3000 calls per week on average.
  • During the winter months, calls increase to 6500 calls per week.

Skills Required

  • Ability to communicate and record information accurately.
  • Ability to question others to determine specific needs.
  • Ability to deal with people patiently.
  • Ability to proofread and correct errors.
  • Receive and place telephone calls, fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.
  • Perform all duties as Customer Service Inbound I.
  • Handle large accounts or more difficult issues.
  • Lead, teach, guide, and/or motivate teams. First level problem resolution. Will be on phones full time, all inbound calls. Needs to have strong call center experience.

Experience Required

6 months of call center experience

Education Required

Highschool diploma or GED

Seniority level

  • Entry level

Employment type

  • Contract

Job function

  • Administrative and Customer Service

Industries

  • Government Administration

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