Call Center Representative Job at TEKsystems in Jersey City

Overview

Description

Position Title: CSR2-CallCenter

Training Schedule/Duration: M-F 8:00 AM - 4:30 PM Eastern for a duration of 3 weeks.

Hours of Operation: Open Enrollment varies by period with the following hours: 8:00 am to 8:00 pm EST (Mon–Fri), 8:00 am to 5:00 pm EST (Sat), 8:00 am to 5:00 pm EST (last two Sundays of OE), 8:00 am - 10:00 pm EST (last three days of OE), 8:00 am to 8:00 pm EST (one week after OE). Hours for Non-Open Enrollment: 8:00 am to 5:00 pm Eastern - Mon through Fri.

Hire Type: Agencies supporting the project will conduct screening and interviews and make hiring decisions based on work history and supplier interview.

Job Description

The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers, including but not limited to general information and assisting individuals and families in applying for health care coverage through the Marketplace.

• Answer incoming calls from consumers including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with performance standards, policies and procedures, and confidentiality/privacy policies.
• Respond effectively to all forms of inbound and outbound contacts.
• Track and document all inquiries using applicable systems.
• Process new applications for health care coverage via the telephone, including building tax household (household income), eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to established guidelines.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
• Facilitate fulfillment of caller requests for materials via mail, email, or download.
• Facilitate translation services for non-English speaking callers according to procedures.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
• Perform other duties as assigned by management.

Education & Experience

• Education Required: High School Diploma/GED or equivalent. AA or higher degree preferred.
• Experience Required: Minimum of 6 months experience; strong data entry and telephone skills; excellent organizational, interpersonal, written and verbal communication skills; ability to perform in a fast-paced environment; ability to manage multiple complex tasks; ability to work as a team member and independently; prior experience with computers, phone systems, and headsets preferred; prior experience in customer service and call center preferred; bilingual Spanish is a plus.

Skills

Top Skills: customer service

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits, if eligible, may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 22, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.