New Jersey Staffing
Call Center Representative
New Jersey Staffing, Jersey City, New Jersey, United States, 07390
Customer Service Representative (CSR)
Training Schedule/Duration: M-F 8:00 AM - 4:30 PM Eastern for a duration of 3 weeks. Hours of Operation: Open Enrollment: 11/1 - 1/31: 8:00 am to 8:00 pm EST - Monday through Friday. 8:00 am to 5:00 pm EST - Saturday 8:00 am to 5:00 pm EST - last two Sundays of OE 8:00 am - 10:00 pm EST - last three days of OE 8:00 am to 8:00 pm EST - one week after OE period ends. Hours of Operation - Non-Open Enrollment: 8:00 am to 5:00 pm Eastern - Mon through Fri Hire Type: The agencies supporting the project are expected to conduct a thorough screening and interview process with each candidate and make hiring decisions. Candidates should be considered suitable based on their work history and supplier interview. Job Description
The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Answer incoming calls from consumers including the general public prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards policy and procedures and protocols including but not limited to the confidentiality and privacy policies. Respond effectively to all forms of inbound and outbound contacts. Track and document all inquiries using the applicable systems. Process new applications for health care coverage via the telephone including building tax household household income eligibility determinations interpreting determinations made by the Marketplace and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. Process life event changes demographic updates disenrollment requests and special enrollment periods as requested. Facilitate the fulfillment of caller requests for materials via mail email or download. Facilitate translation services for non-English speaking callers according to procedures. Escalate calls or issues to the appropriate designated staff for resolution as needed. Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Perform other duties as assigned by management. Education Required
High School Diploma GED or equivalent AA or higher degree preferred. Experience Required
Minimum of 6 months experience needed Strong data entry and telephone skills Excellent organizational interpersonal written and verbal communication skills Ability to perform comfortably in a fast-paced work environment Ability to successfully execute many complex tasks simultaneously Ability to work as a team member as well as independently Previous experience with computers phone systems and headsets preferred Previous experience in customer service and call center preferred Bi-lingual Spanish is a plus. Pay and Benefits
The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully remote position. Application Deadline This position is anticipated to close on Sep 22, 2025. About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Training Schedule/Duration: M-F 8:00 AM - 4:30 PM Eastern for a duration of 3 weeks. Hours of Operation: Open Enrollment: 11/1 - 1/31: 8:00 am to 8:00 pm EST - Monday through Friday. 8:00 am to 5:00 pm EST - Saturday 8:00 am to 5:00 pm EST - last two Sundays of OE 8:00 am - 10:00 pm EST - last three days of OE 8:00 am to 8:00 pm EST - one week after OE period ends. Hours of Operation - Non-Open Enrollment: 8:00 am to 5:00 pm Eastern - Mon through Fri Hire Type: The agencies supporting the project are expected to conduct a thorough screening and interview process with each candidate and make hiring decisions. Candidates should be considered suitable based on their work history and supplier interview. Job Description
The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Answer incoming calls from consumers including the general public prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards policy and procedures and protocols including but not limited to the confidentiality and privacy policies. Respond effectively to all forms of inbound and outbound contacts. Track and document all inquiries using the applicable systems. Process new applications for health care coverage via the telephone including building tax household household income eligibility determinations interpreting determinations made by the Marketplace and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. Process life event changes demographic updates disenrollment requests and special enrollment periods as requested. Facilitate the fulfillment of caller requests for materials via mail email or download. Facilitate translation services for non-English speaking callers according to procedures. Escalate calls or issues to the appropriate designated staff for resolution as needed. Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Perform other duties as assigned by management. Education Required
High School Diploma GED or equivalent AA or higher degree preferred. Experience Required
Minimum of 6 months experience needed Strong data entry and telephone skills Excellent organizational interpersonal written and verbal communication skills Ability to perform comfortably in a fast-paced work environment Ability to successfully execute many complex tasks simultaneously Ability to work as a team member as well as independently Previous experience with computers phone systems and headsets preferred Previous experience in customer service and call center preferred Bi-lingual Spanish is a plus. Pay and Benefits
The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully remote position. Application Deadline This position is anticipated to close on Sep 22, 2025. About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.