Upgrade, Inc. is hiring: IT Support Specialist in Wilmington

Overview

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a focus on improving customers\' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We are backed by prominent technology investors and were valued at $6.3B.

We’re consistently recognized for a collaborative and inclusive culture. We were named one of the World’s Top Fintech Companies by CNBC and received several Best Places to Work honors from Built In, the San Francisco Business Times, Newsweek, Forbes, and the Phoenix Business Journal.

We’re looking for new team members who get excited about designing and delivering new and better products. Join us to help build a better financial future for millions of people.

About the Role

We are seeking a talented IT Support Specialist to join our dynamic team in Wilmington. In this role you will provide technical support to internal users and ensure operational efficiency of IT systems. This position is onsite in our Wilmington office 5 days per week.

What You’ll Do

• Provide configuration and troubleshooting support for Mac OS and Windows environments.
• Resolve issues related to infrastructure, both internally hosted and cloud-based, including email, printers, wired and wireless networks, video conferencing and VPN.
• Track and maintain IT assets in the Wilmington, DE office.
• Provide support and setup for audio visual equipment and video conferencing.
• Perform technical onboarding of employees.
• Provide end user support for G Suite.
• Support ongoing projects.
• On-call availability as needed.

What We Look For

• Experience with client application installations, patching, security and update procedures – iOS, Windows, ChromeOS and MacOS.
• Experience troubleshooting hardware and OS issues.
• Experience with device management and inventory systems.
• Familiarity with ticketing standards, practices, and workflows (Genesys, Zendesk, Atlassian Jira, Confluence, Opsgenie).
• Experience with OS installation and imaging.
• Experience resolving issues with Audio and Video conferencing equipment/software (Zoom, Google Meet, etc).
• Ability to work independently on-site or as part of a team remotely.
• Ability to lift up to 50 lbs.

Nice to Have

• Experience troubleshooting VPN issues (OpenVPN, L2TP).
• Experience resolving issues with other 3rd party vendors (Kisi, TalkDesk, Polycom, Meraki, Tableau, Confluence, Dell, Okta, Slack, and related business tools).

What We Offer You

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Competitive 401(k) and RRSP program
• Opportunities for professional growth and development

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.