IT Support Specialist New Wilmington Job at Upgrade, Inc. in Wilmington

About the Role

We are seeking a talented IT Support Specialist to join our dynamic team in Wilmington. In this role you will be responsible for providing technical support to our internal users and ensuring operational efficiency of our IT systems. This position will be onsite in our Wilmington office 5 days per week.

What You’ll Do

• Provide configuration and troubleshooting support for Mac OS and Windows environments.
• Resolve issues related to our infrastructure, both internally hosted and cloud-based such as email, printers, wired and wireless networks, video conferencing and VPN.
• Track and maintain IT assets in the Wilmington, DE office.
• Provide support and setup for audio visual equipment and video conferencing.
• Perform technical onboarding of employees.
• Provide end user support for G Suite.
• Support ongoing projects.
• Ability to be on-call.

What We Look For

• Experience with client application installations, patching, security and update procedures – iOS, Windows, ChromeOS and MacOS.
• Experience troubleshooting and resolving issues with hardware and OS.
• Experience with device management, inventory systems and methods.
• Familiarity with ticketing standards, practices, and workflows (Genesys, Zendesk, Atlassian Jira, Confluence, Opsgenie).
• Experience with OS installation and imaging.
• Experience resolving issues with Audio and Video conferencing equipment/software (Zoom, Google Meet, etc).
• Ability to work independently on-site or as part of a team remotely.
• Ability to lift up to 50 lbs.

Nice to Have

• Experience troubleshooting VPN issues (OpenVPN, L2TP).
• Experience resolving issues with other 3rd party vendors (Kisi, TalkDesk, Polycom, Chromebox, Meraki, Tableau, Confluence, Dell, Chrome Remote Desktop, Okta, Slack, Lexis Nexis, insurance webapp products like B2B etc).

What We Offer You

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Competitive 401(k) and RRSP program
• Opportunities for professional growth and development

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.