Leggett & Platt Hydraulics is hiring: IT Support Specialist II in Beulaville

Overview

Join to apply for the IT Support Specialist II role at Leggett & Platt Hydraulics. This role is an 80% on-site position in Beulaville, NC, providing IT support to the Wilmington, NC and Wallace, NC locations. The IT Support Specialist II will collaborate with Corporate and Business Unit IT teams to deliver reliable, hands-on support for hardware, software, and systems, helping maintain operational efficiency and user satisfaction.

The team is technical and collaborative, values problem-solving and effective communication, and supports a global customer base with high-quality products. Your work will directly impact operational efficiency and user satisfaction and uphold the company’s reputation for excellence.

Responsibilities

• Serve as the primary onsite IT contact for Beulaville, supporting approximately 150 endpoints across office and manufacturing environments.
• Respond to and resolve Tier 1 and Tier 2 support requests via ServiceNow, ensuring timely resolution and adherence to SLA targets.
• Troubleshoot and support Windows 11 workstations, printers, mobile devices, and production-floor systems.
• Perform light server troubleshooting (Windows Server 2019/2022), Active Directory tasks, and Group Policy adjustments as needed.
• Maintain and manage endpoint configurations using Endpoint Central.
• Document technical procedures, resolutions, and recurring issues to improve team knowledge and reduce repeat incidents.
• Provide user training and guidance tailored to varying levels of technical proficiency.
• Identify patterns in support requests and propose long-term solutions or process improvements.
• Collaborate with corporate OT teams to support operational technology systems within defined boundaries.
• Travel occasionally to Wallace and Wilmington locations based on business needs.
• Participate in rare after-hours support for critical issues or maintenance windows.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• 2-5 years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
• Strong working knowledge of: Windows 11, Windows Server 2019/2022, AD, Group Policy, & Print Management
• Ability to diagnose and resolve technical issues without direct supervision
• Experience with Endpoint Central, ServiceNow, and Infor Visual ERP is a plus but not required
• Excellent troubleshooting skills across hardware, software, and peripheral devices
• Strong documentation habits and a proactive mindset toward process improvement
• Ability to communicate clearly and empathetically with users of varying technical skill levels
• Calm under pressure, customer-oriented, and adaptable to changing priorities
• Able to lift up to 45 lbs. and perform occasional physical tasks (e.g., cable runs, equipment setup)
• Strong written and verbal communication skills in English

What to Do Next

Apply today to share how you can contribute to our team. After applying, create a profile and sign up for job alerts to be notified about new opportunities.

Our Values

• Put People First – safety, care, inclusion, and belonging
• Do the Right Thing – honesty, integrity, and accountability
• Do Great Work…Together – collaboration without hierarchy
• Take Ownership and Raise the Bar – innovate, adapt, and drive impact

Our Commitment to You

We promote equity and inclusivity in our culture and processes. Leggett & Platt is comprised of people of all abilities, gender identities, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

Equal Employment Opportunity/Veteran/Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the Privacy Notice tab located at http://privacy.leggett.com

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Manufacturing