IT Support Technician Job at Modoc Tribal Enterprises Authority, Federal Solutio

Responsibilities

• Supports overall information systems planning, implementation, and administration in a variety of IT functional areas.
• Follows internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks.
• Provides support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary.
• Installs and configures software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices.
• Routinely tests and monitors IT system performance to ensure system security and reliability.
• Supports the implementation of internal telecommunication systems, including voice, data, and/or video communication systems.
• Conduct cost analysis to determine the best use of resources.
• Collaborates with various internal groups and external vendors to ensure all installations meet specifications, ensuring the resolution of problems as they arise.
• Requires basic skill set and proficiency.
• Conducts work assignments as directed.

Requirements

• Basic knowledge of helpdesk activities
• Basic computer troubleshooting, diagnostic and problem solving skills on Microsoft / Apple platforms
• Basic knowledge on installing, terminating, and testing low-voltage wiring
• Ability to provide thorough, complete, and concise technical documentation
• Initiative to remain up-to-date with industry trends
• Capacity to make quick decisions when faced with issues like outages or backups
• Occasionally lift heavy objects, ability to climb ladders and work in confined spaces
• Excellent written and verbal communication skills
• Willingness to travel in/out of work state and work on the weekends if necessary
• Valid driver’s license

About Red Cedar TG

Headquartered in New Braunfels, TX, Red Cedar TG is focused on delivering enterprise application architecture, project management, and telecommunications solutions to federal, state, local government, and commercial clients. We deliver information technology support, solutions, engineering, architectures, telecom cloud solutions, and engineering and consulting services to Federal Government and commercial clients. We also specialize in fiber optic solutions, Cat-6 network cabling, and all other low voltage cabling solutions.

Red Cedar TG is owned by the Modoc Nation of Miami, Oklahoma, a federally recognized Native American Tribe, and is a registered SBA Small Disadvantaged Business and certified 8(a) company.

At Red Cedar TG, we know employee well-being is important. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We offer a comprehensive compensation and benefits package including:

• Generous PTO Package
• 11 Paid Holidays
• Health Benefits Effective Immediately
• 401K and Immediate Company Matching
• Education Assistance
• Paid Parental Leave

All qualified applicants will receive consideration for employment without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. We are proud to be an affirmative action and equal opportunity employer.