US Tech Solutions is hiring: IT Desktop Support in City of Corning

Overview

Duration: 12 months contract with possible extension

Responsibilities

• Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service.
• The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
• This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.
• The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
• The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY.
• The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365).
• Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
• End user equipment moves (disconnect/reconnect).
• ServiceNow utilization.
• Box user administration.
• Deployment/configuration of standard IP telephony.
• Hardware ordering/deployment.
• Documentation (records) management.
• Knowledge base utilization.
• Project interaction.
• Customer scheduling/follow-ups.
• Multi-team interaction and/or technical roundtable participation.
• Standard device imaging via USB/PXE server(s).
• Smart-Hands tasks/functions outside of standard operational work.

Qualifications

• 1+ year Hardware Experience (beyond imaging/deployment)
• 1+ year Customer Service / In-Person Support Experience
• Technical Focus
• Customer Engagement

Desired

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

• The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY.
• The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365).
• Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Education

• Associates Degree (preferred), HS Diploma or GED Minimum Required.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.