Tier 2 Tier 3 IT Support Specialist Job at Parallel Partners in Washington

Overview Tier 2 / Tier 3 IT Support Specialist We currently have a great opportunity for a Tier 2 / Tier 3 IT Support Specialist. This position is primarily on-site but may allow for hybrid or remote flexibility if the candidate meets all background and compliance requirements. Responsibilities Provide escalated IT support. Troubleshoot Windows 10/11, Microsoft 365 applications, VPNs, printers, and peripherals. Support VIP users. Document and escalate issues as needed. Qualifications 2 to 4 years of experience as an IT Support Specialist. Experience with Microsoft 365. Experience with VPN troubleshooting. Experience with ServiceNow or similar ITSM. A+/Network+ certification. Benefits Benefits include medical insurance, retirement plan, PTO, etc. Compensation $65,000-$65,000 per year #J-18808-Ljbffr