Parallel Partners is hiring: Tier 2 Tier 3 IT Support Specialist in Washington

Overview

Tier 2 / Tier 3 IT Support Specialist

We currently have a great opportunity for a Tier 2 / Tier 3 IT Support Specialist. This position is primarily on-site but may allow for hybrid or remote flexibility if the candidate meets all background and compliance requirements.

Responsibilities

• Provide escalated IT support.
• Troubleshoot Windows 10/11, Microsoft 365 applications, VPNs, printers, and peripherals.
• Support VIP users.
• Document and escalate issues as needed.

Qualifications

• 2 to 4 years of experience as an IT Support Specialist.
• Experience with Microsoft 365.
• Experience with VPN troubleshooting.
• Experience with ServiceNow or similar ITSM.
• A+/Network+ certification.

Benefits

Benefits include medical insurance, retirement plan, PTO, etc.

Compensation

$65,000-$65,000 per year