Multnomah County
Bienestar De La Familia Bilingual Somali Office Assistant 2
Do you like serving communities all of whom may have and come from diverse cultural and ethnic backgrounds? We want you to be part of the highly successful Bienestar De La Familia Team! The Bienestar De La Familia offers culturally responsive and linguistically appropriate services focusing on Multnomah County's growing Latino community, as well as serving other diverse groups and the community at large. Multnomah County Department of County Human Services (DCHS) invites applications to fill one (1) Full Time Bilingual Somali Office Assistant 2 in the Youth and Family Services, Bienestar De La Familia located at the Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218-3317. This position is scheduled in-person 40 hours/week, Monday-Friday, 8:00 AM
5:00 PM. The eligible list created from this recruitment may also be used to fill future regular, limited duration, or temporary positions in DCHS. About the Position: This Bilingual-Bicultural Somali Office Assistant 2 position provides a broad range of administrative and clerical support for Bienestar De La Familia. The position requires independent prioritizing of the workload; handling several tasks simultaneously; The Office Assistant 2 will support the direct service staff by meeting the needs of the Bilingual-Bicultural Somali clients of the Bienestar De La Familia program: will schedule all appointments for the direct service providers (including mental health, addiction services, case management, and the Supplemental Nutrition Program SNAP), manage data entry and tracking of services, greet all clients, provide program support and resource support to ensure there are breaks in client services. A deep understanding of and commitment to racial equity is critical as this role is responsible for the basic operation of the Bienestar De La Familia program. Knowledge Skills and Abilities (KSA): This position requires proficiency in (speak, read, write) Somali language. An employee who has never before received bilingual pay at Multnomah County for work done under a Somali KSA will need to pass an assessment in order to be considered proficient. Bilingual pay: This position receives an additional 4% premium on all hours worked, because of the fluency in the Somali language. Primary Responsibilities Include: Schedule appointments for the program providers, including mental health, addiction services, case management, and the SNAP outreach program for clients, including speaking clients in English or Somali language. Primary point of contact for clients and other visitors, including greeting clients in-person and on the telephone to include clients who are speaking English or Somali. Provide information and assistance in directing clients to services in English or Somali and as needed, confirm appointments, and make reminder telephone calls. Proactively monitor client wait time. Provide interpreting services as needed by clients in English or Somali to effectively communicate with clients. Follow up on client concerns and take actions and/or refer to appropriate resources that are culturally specific to clients request and needs. Ability to handle a fast-paced environment and unexpected situations. Plan and organize the Mercado and food distribution events, to serve clients including speaking clients. Exhibit cultural competence, when speaking and interacting with native speakers of other languages. May serve clients who speak Spanish, Somali or other languages. Provide excellent customer service. Organize and coordinate activities. Organize Mercado and enter client information on the computer. Take meeting minutes as needed. Keep program providers informed of schedule changes and monitor daily schedules for appointment accuracy. Obtain and/or verify client demographics and information using appropriate databases. Update enrollments and accounts in ServicePoint. Create and update forms, brochures, signs, and other community resources and materials to serve our clients and community. Conduct client's satisfaction surveys in both English and Somali to reach our community. Advanced knowledge in preparing information and data for moderately complex program reports using Google suite, Microsoft Word, Tracking Sheets, Creating Surveys, Flyers, and Outreach Materials. Create and implement tracking spreadsheets, including but not limited to rental, utilities, food or other referral tracking spreadsheets, program surveys, databases, Servicepoint, and program client (virtual) file rooms; schedule client appointments; use staff schedule templates Provide administrative support for one or more managers or assigned staff. To Qualify: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Minimum Qualifications/Transferable Skills*: Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values. Equivalent to the completion of the twelfth grade; AND One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 1-4 years of qualifying training and/or experience). Must have a valid driver license by time of hire Must pass a criminal background check The ability to read, write and speak the Swahili language is highly desirable but not required. We knowledge that experience and transferable skills can be obtained through traditional and nontraditional means, we encourage and support all candidates who believe they have the experience needed to apply. Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. Screening and Evaluation: The Application Packet: Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity. Your completed application must include all of the following: Completed online application and/or resume. Cover Letter: Please attach your cover letter as a separate document. Please be thorough in your responses, as these materials will be scored and determine your eligibility to advance in this recruitment process. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. This information must also be consistent with your response if applicable. Your cover letter should address below: Describe any working experience (professional or live) with the Somali Community. Internal candidates: After you have submitted your application, please check your Workday inbox and complete the Veterans' Preference Questionnaire prior to application deadline. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications An evaluation of application materials to identify the most qualified candidates Consideration of top candidates through phone screen and/or interview(s) Background and reference checks Additional Information: Type of Position: This hourly union-represented position is eligible for overtime pay. Benefits: Multnomah County offers a comprehensive benefit package to all eligible employees. Pay Equity: The county regularly reviews pay equity for our workforce. When setting pay we consider applicants' education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Gary Miguel Email: gar
Do you like serving communities all of whom may have and come from diverse cultural and ethnic backgrounds? We want you to be part of the highly successful Bienestar De La Familia Team! The Bienestar De La Familia offers culturally responsive and linguistically appropriate services focusing on Multnomah County's growing Latino community, as well as serving other diverse groups and the community at large. Multnomah County Department of County Human Services (DCHS) invites applications to fill one (1) Full Time Bilingual Somali Office Assistant 2 in the Youth and Family Services, Bienestar De La Familia located at the Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218-3317. This position is scheduled in-person 40 hours/week, Monday-Friday, 8:00 AM
5:00 PM. The eligible list created from this recruitment may also be used to fill future regular, limited duration, or temporary positions in DCHS. About the Position: This Bilingual-Bicultural Somali Office Assistant 2 position provides a broad range of administrative and clerical support for Bienestar De La Familia. The position requires independent prioritizing of the workload; handling several tasks simultaneously; The Office Assistant 2 will support the direct service staff by meeting the needs of the Bilingual-Bicultural Somali clients of the Bienestar De La Familia program: will schedule all appointments for the direct service providers (including mental health, addiction services, case management, and the Supplemental Nutrition Program SNAP), manage data entry and tracking of services, greet all clients, provide program support and resource support to ensure there are breaks in client services. A deep understanding of and commitment to racial equity is critical as this role is responsible for the basic operation of the Bienestar De La Familia program. Knowledge Skills and Abilities (KSA): This position requires proficiency in (speak, read, write) Somali language. An employee who has never before received bilingual pay at Multnomah County for work done under a Somali KSA will need to pass an assessment in order to be considered proficient. Bilingual pay: This position receives an additional 4% premium on all hours worked, because of the fluency in the Somali language. Primary Responsibilities Include: Schedule appointments for the program providers, including mental health, addiction services, case management, and the SNAP outreach program for clients, including speaking clients in English or Somali language. Primary point of contact for clients and other visitors, including greeting clients in-person and on the telephone to include clients who are speaking English or Somali. Provide information and assistance in directing clients to services in English or Somali and as needed, confirm appointments, and make reminder telephone calls. Proactively monitor client wait time. Provide interpreting services as needed by clients in English or Somali to effectively communicate with clients. Follow up on client concerns and take actions and/or refer to appropriate resources that are culturally specific to clients request and needs. Ability to handle a fast-paced environment and unexpected situations. Plan and organize the Mercado and food distribution events, to serve clients including speaking clients. Exhibit cultural competence, when speaking and interacting with native speakers of other languages. May serve clients who speak Spanish, Somali or other languages. Provide excellent customer service. Organize and coordinate activities. Organize Mercado and enter client information on the computer. Take meeting minutes as needed. Keep program providers informed of schedule changes and monitor daily schedules for appointment accuracy. Obtain and/or verify client demographics and information using appropriate databases. Update enrollments and accounts in ServicePoint. Create and update forms, brochures, signs, and other community resources and materials to serve our clients and community. Conduct client's satisfaction surveys in both English and Somali to reach our community. Advanced knowledge in preparing information and data for moderately complex program reports using Google suite, Microsoft Word, Tracking Sheets, Creating Surveys, Flyers, and Outreach Materials. Create and implement tracking spreadsheets, including but not limited to rental, utilities, food or other referral tracking spreadsheets, program surveys, databases, Servicepoint, and program client (virtual) file rooms; schedule client appointments; use staff schedule templates Provide administrative support for one or more managers or assigned staff. To Qualify: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Minimum Qualifications/Transferable Skills*: Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values. Equivalent to the completion of the twelfth grade; AND One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 1-4 years of qualifying training and/or experience). Must have a valid driver license by time of hire Must pass a criminal background check The ability to read, write and speak the Swahili language is highly desirable but not required. We knowledge that experience and transferable skills can be obtained through traditional and nontraditional means, we encourage and support all candidates who believe they have the experience needed to apply. Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. Screening and Evaluation: The Application Packet: Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity. Your completed application must include all of the following: Completed online application and/or resume. Cover Letter: Please attach your cover letter as a separate document. Please be thorough in your responses, as these materials will be scored and determine your eligibility to advance in this recruitment process. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. This information must also be consistent with your response if applicable. Your cover letter should address below: Describe any working experience (professional or live) with the Somali Community. Internal candidates: After you have submitted your application, please check your Workday inbox and complete the Veterans' Preference Questionnaire prior to application deadline. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications An evaluation of application materials to identify the most qualified candidates Consideration of top candidates through phone screen and/or interview(s) Background and reference checks Additional Information: Type of Position: This hourly union-represented position is eligible for overtime pay. Benefits: Multnomah County offers a comprehensive benefit package to all eligible employees. Pay Equity: The county regularly reviews pay equity for our workforce. When setting pay we consider applicants' education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Gary Miguel Email: gar