GloryBee Foods
ONSITE - 29548 Airport Road, Eugene, OR, USA | Sales - Operations | Hourly | 21.00-23.50 per hour | Full Time
| Medical, Dental, Vision, 401k, Paid Time Off, Sick Leave, Long Term Disability, Holiday Pay, Wellness Incentives
Who We Are:
GloryBee, a Eugene based, family-owned natural food and product manufacturing and distribution company founded in 1975. We are a dynamic team of individuals focused on providing our customers with quality products and superior customer service. Our firm foundation includes a strategic outlook focused on long-term vitality. We are seeking an innovative, people-focused individual who is ready to work hard and have fun in our local owned family business. We are tobacco and drug free Campus at GloryBee.
Your Contributions to the Team :
The Customer Support Representative (CSR) assists with a variety of administrative tasks to support and manage daily requirements for existing customer accounts and/or prospects.
What We Are Looking For:
Primary Skills
Processes orders received via fax, email and web including sending order acknowledgements to the customer
Communicates price changes, product shortages/estimated "back in-stock" dates, possible substitutions, discontinued items and other order specific information to customers at time of order confirmation
Coordinates or completes all paperwork associated with specific client requirements for shipments including customs documents, pallet tags and certificates of analysis (COA)
Requests credits, debits, or adjustments when needed and ensures they are processed to completion in a timely fashion
Responds appropriately to customer complaints, facilitates resolution and provides follow-up communication in a timely manner
Communicates pick-up, call tags and inventory changes to supporting departments
Engages with customers via inbound phone call to answer general questions about GloryBee, order or product specific questions and to assist with use of the GloryBee website
Supports customer account set-up
Additional Skills
Detail-oriented and proactive in managing order compliance and meeting customer requirements.
High school diploma or GED required; Bachelor's degree preferred.
2-3 years of experience in order management, customer service, or a related field, with specific experience in EDI processing.
Strong attention to detail, with experience managing orders across multiple systems to ensure accuracy.
Familiarity with ERP systems and EDI tools (e.g., Microsoft Dynamics, SAP, SPS, or other EDI platforms).
Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
Proficiency in Microsoft Office, especially Excel.
Why You Should Join the GloryBee Family:
Dynamic, forward-thinking company that is passionate about healthy living, sustainability and quality, natural ingredients and products
Rewards and recognition for superior performance
Collaborative environment fostering teamwork and accountability
Opportunity to work for a company that positively impacts people's lives
Exceptional benefits program including medical, dental and vision, along with healthy living reimbursements, generous 401(k) match, competitive paid time off and liberal holiday schedules
| Medical, Dental, Vision, 401k, Paid Time Off, Sick Leave, Long Term Disability, Holiday Pay, Wellness Incentives
Who We Are:
GloryBee, a Eugene based, family-owned natural food and product manufacturing and distribution company founded in 1975. We are a dynamic team of individuals focused on providing our customers with quality products and superior customer service. Our firm foundation includes a strategic outlook focused on long-term vitality. We are seeking an innovative, people-focused individual who is ready to work hard and have fun in our local owned family business. We are tobacco and drug free Campus at GloryBee.
Your Contributions to the Team :
The Customer Support Representative (CSR) assists with a variety of administrative tasks to support and manage daily requirements for existing customer accounts and/or prospects.
What We Are Looking For:
Primary Skills
Processes orders received via fax, email and web including sending order acknowledgements to the customer
Communicates price changes, product shortages/estimated "back in-stock" dates, possible substitutions, discontinued items and other order specific information to customers at time of order confirmation
Coordinates or completes all paperwork associated with specific client requirements for shipments including customs documents, pallet tags and certificates of analysis (COA)
Requests credits, debits, or adjustments when needed and ensures they are processed to completion in a timely fashion
Responds appropriately to customer complaints, facilitates resolution and provides follow-up communication in a timely manner
Communicates pick-up, call tags and inventory changes to supporting departments
Engages with customers via inbound phone call to answer general questions about GloryBee, order or product specific questions and to assist with use of the GloryBee website
Supports customer account set-up
Additional Skills
Detail-oriented and proactive in managing order compliance and meeting customer requirements.
High school diploma or GED required; Bachelor's degree preferred.
2-3 years of experience in order management, customer service, or a related field, with specific experience in EDI processing.
Strong attention to detail, with experience managing orders across multiple systems to ensure accuracy.
Familiarity with ERP systems and EDI tools (e.g., Microsoft Dynamics, SAP, SPS, or other EDI platforms).
Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
Proficiency in Microsoft Office, especially Excel.
Why You Should Join the GloryBee Family:
Dynamic, forward-thinking company that is passionate about healthy living, sustainability and quality, natural ingredients and products
Rewards and recognition for superior performance
Collaborative environment fostering teamwork and accountability
Opportunity to work for a company that positively impacts people's lives
Exceptional benefits program including medical, dental and vision, along with healthy living reimbursements, generous 401(k) match, competitive paid time off and liberal holiday schedules