Arizona Staffing
Mainframe Operator
This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. This is a traditional Mainframe Operator position. Responsibilities include: Monitoring and supporting application components and related infrastructure Acting as the first point of contact for users Responding to alerts regarding potential production incidents Interpreting and monitoring dashboards, tools, and reports to proactively identify and address potential issues Performing environment routing and cycling, implementing splash pages, and conducting user ID administration access provisioning/deprovisioning Working with technical partners to generate status updates, create technical detail for awareness communications, and schedule follow up meetings Partnering with change and release teams to support implementations and proactively identify potential issues resulting from changes Tracking incidents and requests in a defined system, executing procedures reliably, fulfilling requests from business users and operations, and escalating issues as needed Keeping operational procedures updated and providing data that adheres to documentation requirements and audits Required qualifications include: This is a third shift, eleven hour, four days per week position Days will be either Sunday through Wednesday or Wednesday through Saturday Five+ years of experience with IBM z/OS or AS400/iSeries infrastructures, workloads and operations Understanding of the sensitive and critical nature of data processing and service level agreements Ability to respond to alerts regarding potential production incidents Ability to manage multiple priorities in a fast-paced environment with flawless execution, working collaboratively with cross-functional, cross-cultural teams Ability to perform analysis using monitoring tools and reports to proactively identify and work with senior team members to address potential issues prior to production impact Ability to train junior talent Ability to represent the team on triage calls Ability to use ticketing tools such as BMC Remedy or ServiceNow Desired qualifications include: Operator level knowledge of JES2 and MVS command sets and console operations Ability to navigate and provide operator level control over CICS and IMS Knowledge of standard mainframe tools such as MAINVIEW, Omegamon, Tivoli, SA/Zos, CAO, OPS/MVS, TMON, NETVIEW, TBSM, and HMC Strong knowledge of IPL and POR procedures Expert operator level knowledge of Robot Console, Robot Network, Robot Schedule Understanding of object/data replication and its impact on the environment Understanding of access security Ability to perform saves and restores using BRMS Knowledge of iSeries maintenance procedures Skills include: Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Result Orientation Solution Delivery Process Solution Design Business Acumen DevOps Practices Innovative Thinking Project Management Stakeholder Management Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws.
This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. This is a traditional Mainframe Operator position. Responsibilities include: Monitoring and supporting application components and related infrastructure Acting as the first point of contact for users Responding to alerts regarding potential production incidents Interpreting and monitoring dashboards, tools, and reports to proactively identify and address potential issues Performing environment routing and cycling, implementing splash pages, and conducting user ID administration access provisioning/deprovisioning Working with technical partners to generate status updates, create technical detail for awareness communications, and schedule follow up meetings Partnering with change and release teams to support implementations and proactively identify potential issues resulting from changes Tracking incidents and requests in a defined system, executing procedures reliably, fulfilling requests from business users and operations, and escalating issues as needed Keeping operational procedures updated and providing data that adheres to documentation requirements and audits Required qualifications include: This is a third shift, eleven hour, four days per week position Days will be either Sunday through Wednesday or Wednesday through Saturday Five+ years of experience with IBM z/OS or AS400/iSeries infrastructures, workloads and operations Understanding of the sensitive and critical nature of data processing and service level agreements Ability to respond to alerts regarding potential production incidents Ability to manage multiple priorities in a fast-paced environment with flawless execution, working collaboratively with cross-functional, cross-cultural teams Ability to perform analysis using monitoring tools and reports to proactively identify and work with senior team members to address potential issues prior to production impact Ability to train junior talent Ability to represent the team on triage calls Ability to use ticketing tools such as BMC Remedy or ServiceNow Desired qualifications include: Operator level knowledge of JES2 and MVS command sets and console operations Ability to navigate and provide operator level control over CICS and IMS Knowledge of standard mainframe tools such as MAINVIEW, Omegamon, Tivoli, SA/Zos, CAO, OPS/MVS, TMON, NETVIEW, TBSM, and HMC Strong knowledge of IPL and POR procedures Expert operator level knowledge of Robot Console, Robot Network, Robot Schedule Understanding of object/data replication and its impact on the environment Understanding of access security Ability to perform saves and restores using BRMS Knowledge of iSeries maintenance procedures Skills include: Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Result Orientation Solution Delivery Process Solution Design Business Acumen DevOps Practices Innovative Thinking Project Management Stakeholder Management Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws.