Virginia Staffing
Mainframe Operator
This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. This is a traditional Mainframe Operator position. Responsibilities
Monitors and supports application components and related infrastructure, acts as the first point of contact for users, and responds to alerts regarding potential production incidents Interprets and monitors dashboards, tools, and reports in order to proactively identify and address potential issues prior to production impact, escalating issues to senior team members or subject matter experts as needed Performs environment routing and cycling, implements splash pages, and conducts user ID administration accessprovisioning/deprovisioning(additions, modifications, deletions) for applications Works with technical partners to generate status updates, create technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, and schedules follow up meetings Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes Tracks incidents and requests in a defined system, executes procedures reliably, fulfills requests from business users and operations, and escalates issues as needed to solve incidents quickly Keeps operational procedures updated and provides data that adheres to documentation requirements and audits Required Qualifications
THIS IS A THIRD SHIFT, ELEVEN HOUR, 4 DAYS PER WEEK POSITION DAYS WILL BE EITHER SUNDAY THRU WEDNESDAY OR WEDNESDAY THRU SATURDAY Has 5+ years of experience with IBM z/OS or AS400/iSeries infrastructures, workloads and operations Understands the sensitive and critical nature of data processing and service level agreements and be able to proactively contribute to organizational goals and delivery targets Shows the ability to respond to alerts regarding potential production incidents Ability to manage multiple priorities in fast-paced environment with flawless execution, working collaboratively with cross-functional, cross-cultural teams Perform analysis using monitoring tools and reports in order to proactively identify and work with senior team members to address potential issues prior to production impact. Be able to Interpret monitors and dashboards to proactively identify anomalies Ability to train junior talent Represents the team on triage calls Able to use ticketing tools such as BMC Remedy or ServiceNow. Has an understanding of ITSM policies Desired Qualifications
Technical experiences includes operator level knowledge of JES2 and MVS commands sets and console operations The ability to navigate and provide operator level control over CICS and IMS Knowledge of standard mainframe tools such as: MAINVIEW, Omegamon, Tivoli, SA/Zos, CAO, OPS/MVS, TMON, NETVIEW, TBSM, and HMC Strong knowledge of IPL and POR procedures is required Technical experiences includes expert operator level knowledge of Robot Console, Robot Network, Robot Schedule Understand object/data replication and its impact on the environment Understand access security Perform saves and restores using BRMS Knowledge of iSeries maintenance procedures Skills
Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Result Orientation Solution Delivery Process Solution Design Business Acumen DevOps Practices Innovative Thinking Project Management Stakeholder Management Shift
3rd shift (United States of America) Hours Per Week
40
This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. This is a traditional Mainframe Operator position. Responsibilities
Monitors and supports application components and related infrastructure, acts as the first point of contact for users, and responds to alerts regarding potential production incidents Interprets and monitors dashboards, tools, and reports in order to proactively identify and address potential issues prior to production impact, escalating issues to senior team members or subject matter experts as needed Performs environment routing and cycling, implements splash pages, and conducts user ID administration accessprovisioning/deprovisioning(additions, modifications, deletions) for applications Works with technical partners to generate status updates, create technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, and schedules follow up meetings Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes Tracks incidents and requests in a defined system, executes procedures reliably, fulfills requests from business users and operations, and escalates issues as needed to solve incidents quickly Keeps operational procedures updated and provides data that adheres to documentation requirements and audits Required Qualifications
THIS IS A THIRD SHIFT, ELEVEN HOUR, 4 DAYS PER WEEK POSITION DAYS WILL BE EITHER SUNDAY THRU WEDNESDAY OR WEDNESDAY THRU SATURDAY Has 5+ years of experience with IBM z/OS or AS400/iSeries infrastructures, workloads and operations Understands the sensitive and critical nature of data processing and service level agreements and be able to proactively contribute to organizational goals and delivery targets Shows the ability to respond to alerts regarding potential production incidents Ability to manage multiple priorities in fast-paced environment with flawless execution, working collaboratively with cross-functional, cross-cultural teams Perform analysis using monitoring tools and reports in order to proactively identify and work with senior team members to address potential issues prior to production impact. Be able to Interpret monitors and dashboards to proactively identify anomalies Ability to train junior talent Represents the team on triage calls Able to use ticketing tools such as BMC Remedy or ServiceNow. Has an understanding of ITSM policies Desired Qualifications
Technical experiences includes operator level knowledge of JES2 and MVS commands sets and console operations The ability to navigate and provide operator level control over CICS and IMS Knowledge of standard mainframe tools such as: MAINVIEW, Omegamon, Tivoli, SA/Zos, CAO, OPS/MVS, TMON, NETVIEW, TBSM, and HMC Strong knowledge of IPL and POR procedures is required Technical experiences includes expert operator level knowledge of Robot Console, Robot Network, Robot Schedule Understand object/data replication and its impact on the environment Understand access security Perform saves and restores using BRMS Knowledge of iSeries maintenance procedures Skills
Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Result Orientation Solution Delivery Process Solution Design Business Acumen DevOps Practices Innovative Thinking Project Management Stakeholder Management Shift
3rd shift (United States of America) Hours Per Week
40