Opti Staffing is hiring: Call Center Specialist in Anchorage

Overview

OPTI STAFFING GROUP IS HIRING
Opening: Call Center Rep
Location: Anchorage, AK
Pay: $20 – $25 per hour, DOE with benefits

COMPANY INFO:
We’re partnering with a professional office that is looking for a reliable and detail-oriented Call Center Specialist to support their busy front-line communication hub. This is an excellent opportunity to join a fast-paced team where your role makes a direct impact every day.

What You’ll Do

• Manage incoming calls in a friendly and professional manner
• Direct callers to the appropriate team member or department
• Handle urgent and emergency calls following established procedures
• Retrieve and deliver voicemail and after-hours messages promptly
• Maintain on-call schedules and internal staff directories
• Document messages, contacts, and updates with accuracy
• Ensure phones are properly opened/closed and routed each day
• Assist with administrative tasks such as returned mail or updated contact info
• Uphold strict confidentiality while serving as a reliable first point of contact

Requirements

• High school diploma or equivalent required
• One year of prior call center, switchboard, or high-volume customer service experience preferred
• Strong computer skills and ability to learn phone systems quickly
• Professional communication style, with excellent listening and problem-solving skills
• Ability to stay focused, organized, and calm under pressure
• Comfortable handling a high call volume and multitasking in a busy environment

Benefits

• Competitive hourly pay ($20–$25 DOE)
• Health, dental, and vision insurance options
• Paid time off and holiday pay
• Supportive and team-oriented workplace culture
• Opportunities to grow your skills and career

Next Steps

Just hit the “Apply” button above and you’re half-way home! Or, send your resume to DLuberto@optistaffing.com or call 907-222-7006 and we’ll set up a time to meet.