Call Center Representative Job at Hustle Notice Biz in Upper Arlington

Overview

Location: Columbus, OH
Employment Type: Full-Time
Salary Range: $38,500 - $48,000 yearly (based on experience)

Description

Swipe Say Easy We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As a Call Center Representative, you will play a crucial role in providing exceptional customer service and support to our valued clients. Your primary responsibility will be to handle inbound and outbound customer calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

• Answer incoming calls from customers and provide accurate information regarding products and services.
• Resolve customer complaints in a timely and professional manner to ensure customer satisfaction.
• Document customer interactions while maintaining confidentiality of information.
• Conduct outbound calls to follow up on customer inquiries or promote new services and products.
• Maintain a thorough knowledge of company policies and procedures to provide accurate information to customers.
• Collaborate with team members to identify solutions for improving customer service processes.

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education or certifications are a plus.
• Proven experience in a customer service role, preferably within a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Familiarity with customer relationship management (CRM) systems is preferred.
• Ability to work effectively in a fast-paced and high-pressure environment.

Benefits

• Comprehensive health insurance (medical, dental, and vision).
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick days, and holidays.
• Professional development and training opportunities.
• Employee wellness programs and resources.
• Flexible work environment with a focus on work-life balance.