Sentara Health is hiring: IT Technical Support Specialist in Virginia Beach

Overview

Sentara is hiring for an IT Technical Support Specialist!

Location

Virginia Beach, VA

Work Shift

First (Days)

Responsibilities

• Provide technical assistance for computer hardware, applications, software, devices, and monitoring systems. Diagnose technical issues and assist users remotely or in person, ensuring proper installation and functionality of IT systems.
• Document and track support requests, resolutions, and system changes; escalate complex technical issues to higher-level IT support teams when necessary.
• Install, configure, and maintain IT hardware and software; monitor systems and applications to identify performance issues or potential security risks and keep systems updated with the latest patches, updates, and security measures.
• Provide clear and effective technical guidance to users with varying levels of IT knowledge; communicate IT solutions in a user-friendly manner; maintain a customer-focused and results-oriented attitude.
• Work independently and collaboratively within a team; coordinate with other IT teams to resolve system-wide issues and implement technical solutions; provide training and guidance to end users on IT best practices for security and system usage.

Qualifications

• Bachelors Degree (Preferred)
• Experience with Tier 2 support
• Experience troubleshooting computer systems and software
• Excellent customer service skills
• Must be able to perform basic physical tasks such as lifting up to 20 lbs

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Opportunity for an annual discretionary bonus if eligible

Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center and a 273-bed facility with a history of serving Virginia Beach, Eastern Shore, and Northeastern North Carolina. The hospital provides advanced clinical services and is a Magnet-designated facility for nursing excellence.

Sentara Health is an equal opportunity employer and prides itself on diversity and inclusion within its workforce of nearly 30,000. Diversity, inclusion, and belonging are guiding principles to ensure the workforce reflects the communities served. This is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Hospitals and Health Care

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