Sentara is hiring: IT Technical Support Specialist - Hybrid in Virginia Beach

Overview

Sentara Healthcare is seeking an IT Technical Support Specialist to join our IT support team. This is a hybrid position with the potential for remote work.

The standard shift is 10:00 AM to 8:30 PM EST, 4 days a week (10-hour shifts). This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.

The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. They will analyze system performance and proactively identify potential issues.

The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.

Education

Bachelor\'s Degree Preferred

Experience

• Experience providing technical support in a call center environment
• Strong troubleshooting skills for hardware, software, and basic networking issues
• Ability to clearly explain technical solutions to non-technical users
• Proficiency in documenting tickets, solving complex issues, and escalating issues when needed
• Customer-focused with the ability to handle high-volume inbound calls

Compensation and Benefits

The base pay rate for Full Time employment is $29.44 - $49.07 per hour. Additional compensation may include shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits.

• Benefits: Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and access to CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Potential annual discretionary bonus if criteria are met

Sentara Independence provides outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room and supports state-of-the-art equipment and staff. Sentara Independence is an extension of Sentara Virginia Beach General Hospital\'s services.

Sentara Health is an equal opportunity employer and values diversity and inclusion. This organization supports a workforce reflecting the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

Remote work availability: Sentara Health employs associates in several states, including Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.