IT Support Coordinator Job at Mecklenburgva in Boydton

Overview

Mecklenburg County is seeking an IT Support Coordinator to ensure staff across all departments have the tools they need. This role blends hands-on IT support with administrative responsibilities such as procurement, invoice review, and asset tracking. It’s an excellent opportunity for someone who enjoys variety, thrives in an organized environment, and takes pride in helping others succeed. Salary Range: $52,853 – $60,781, plus extensive benefits.

Mecklenburg is investing in the future with systems from leading vendors like Tyler Technologies and Motorola. The IT Support Coordinator will help keep these systems reliable and accessible, directly supporting the County’s commitment to innovation.

This position is open until filled. Mecklenburg County is an Equal Opportunity Employer.

What You’ll Do

• Serve as the first point of contact for County staff needing IT assistance, delivering Tier 1 support such as password resets, phone and printer setup, and troubleshooting common software or hardware issues.
• Log, triage, and update service requests in the County’s IT ticketing system, escalating complex matters when needed.
• Provide administrative support including scheduling meetings, preparing documents, coordinating vendor communication, and assisting with departmental operations.
• Coordinate IT procurement processes, review invoices, and manage software licenses, subscriptions, and renewals.
• Track and maintain accurate records of IT assets, contracts, inventory, and documentation.
• Support new employee onboarding by preparing accounts, configuring equipment, and ensuring access to required systems.

Minimum Qualifications

• High school diploma or GED required; associate degree in information technology, business administration, or a related field preferred.
• One (1) to two (2) years of experience in an administrative, customer service, or technical support role.
• Basic understanding of computer hardware, Windows OS, and productivity software (Microsoft 365).
• Strong communication and organizational skills with a customer service mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using IT ticketing systems and willing to learn new tools.
• Valid driver’s license and ability to travel to County offices as required.
• Must be able to pass a background check as a condition of employment.

Preferred Qualifications

• Prior experience in a help desk or IT support role.
• Familiarity with IT asset management and procurement processes.
• Working knowledge of Active Directory, Microsoft 365 admin tools, or remote support applications.
• Experience with IT service management (ITSM) or ticketing systems.
• Ability to provide informal user training and technology guidance.

Benefits and Why Join Us

• Competitive salary plus extensive benefits, including participation in the Virginia Retirement System (VRS), health care coverage (the County pays 100% for individual coverage and 85% for family plans), and payment of association dues and professional memberships.
• Generous leave, paid holidays, and strong work-life balance policies.
• Direct involvement in County technology investments and modernization projects.
• Opportunity to work in a growing IT Department where your contributions have an immediate impact.
• Be part of a mission-driven team that supports vital public services across Mecklenburg County.

Mecklenburg County Administrator’s Office

Mecklenburg County Administrator’s Office
P.O. Box 307
Boydton, VA 23917

This position is open until filled.