Four Seasons Hotels
Room Service Coordinator
The Room Service Coordinator is responsible for taking guest in-room dining orders, communicating special requests to the kitchen, and coordinating delivery of orders according to Four Seasons Standards. Essential Functions: Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's origin, taste, and preparation methods. Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. Comply with Four Seasons' Work Rules and Standards of Conduct. Work harmoniously and professionally with co-workers and supervisors. Minimum Requirements: Must be able to work all shifts including AM's, PM's, weekends, and holidays. Minimum one year's food service or related work. Ability to communicate professional and accurately via telephone. Ability to count and record accurately. Strong F&B knowledge is preferred. Requires knowledge or the ability to operate computer equipment and the reservations system. Requires reading, writing and oral proficiency in the English language. Able to sit, stand and walk up to 8 hours. Able to lift and carry up to 20 pounds. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
The Room Service Coordinator is responsible for taking guest in-room dining orders, communicating special requests to the kitchen, and coordinating delivery of orders according to Four Seasons Standards. Essential Functions: Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's origin, taste, and preparation methods. Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. Comply with Four Seasons' Work Rules and Standards of Conduct. Work harmoniously and professionally with co-workers and supervisors. Minimum Requirements: Must be able to work all shifts including AM's, PM's, weekends, and holidays. Minimum one year's food service or related work. Ability to communicate professional and accurately via telephone. Ability to count and record accurately. Strong F&B knowledge is preferred. Requires knowledge or the ability to operate computer equipment and the reservations system. Requires reading, writing and oral proficiency in the English language. Able to sit, stand and walk up to 8 hours. Able to lift and carry up to 20 pounds. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.