SERVPRO Team Locandro
Overview
As the Office Manager, you will manage, train, lead, and motivate the office team, while developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture. If you have industry experience, are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate! Position Details Location: Fort Lauderdale, FL Employment type: Full-time Seniority level: Mid-Senior level
Key Responsibilities
Oversee and manage all daily office functions including scheduling, correspondence, and administrative workflows to ensure smooth operations. Ensure compliance to SERVPRO standards and industry regulations by regularly auditing documentation, processes, and programs. Coordinate team activities, monitor deadlines, and manage allocation of resources to maximize productivity. Oversee customer interactions to maintain high-quality service standards, demonstrating empathy and professionalism and promptly addressing concerns. Manage financial transactions, invoicing, and accounts receivable to maintain accuracy and support profitability. Handle relationships with vendors and other franchise locations, manage office and warehouse supplies, and ensure equipment is maintained and up to date. Manage projects, track progress, and ensure timely completion of tasks. Oversee timekeeping/payroll reporting and subcontractor certifications, insurance, and other documentation needs. Prepare and analyze financial reports, including divisional performance. Act as the Subject Matter Expert for all office-related technology and processes. Assist Senior Leadership Team as needed and perform other duties as assigned.
Position Requirements
5+ years of proven office management experience, preferably within the restoration, construction, or service industry. Demonstrated leadership experience with a focus on team development and accountability. Strong analytical and problem-solving skills with the ability to implement efficient solutions independently. Knowledge of compliance and regulatory requirements in the restoration and reconstruction industries. Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone. Uphold honesty and transparency in all actions; foster accountability while maintaining a positive work environment. Strong proficiency in Microsoft Office, project management tools, and QuickBooks or equivalent accounting software. Exceptional organizational skills with keen attention to detail and the ability to multi-task while ensuring accuracy. IICRC and Xactimate certifications preferred. Ability to successfully complete a background check subject to applicable law. Bilingual (English/Spanish) a plus.
Benefits
Free uniforms Health insurance Paid time off Vision insurance Competitive salary Dental insurance Training & development
We are a drug-free work environment. Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the supervision and control of an independently owned and operated SERVPRO Franchise. The franchise is not employed by Servpro Franchisor, LLC. #J-18808-Ljbffr
As the Office Manager, you will manage, train, lead, and motivate the office team, while developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture. If you have industry experience, are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate! Position Details Location: Fort Lauderdale, FL Employment type: Full-time Seniority level: Mid-Senior level
Key Responsibilities
Oversee and manage all daily office functions including scheduling, correspondence, and administrative workflows to ensure smooth operations. Ensure compliance to SERVPRO standards and industry regulations by regularly auditing documentation, processes, and programs. Coordinate team activities, monitor deadlines, and manage allocation of resources to maximize productivity. Oversee customer interactions to maintain high-quality service standards, demonstrating empathy and professionalism and promptly addressing concerns. Manage financial transactions, invoicing, and accounts receivable to maintain accuracy and support profitability. Handle relationships with vendors and other franchise locations, manage office and warehouse supplies, and ensure equipment is maintained and up to date. Manage projects, track progress, and ensure timely completion of tasks. Oversee timekeeping/payroll reporting and subcontractor certifications, insurance, and other documentation needs. Prepare and analyze financial reports, including divisional performance. Act as the Subject Matter Expert for all office-related technology and processes. Assist Senior Leadership Team as needed and perform other duties as assigned.
Position Requirements
5+ years of proven office management experience, preferably within the restoration, construction, or service industry. Demonstrated leadership experience with a focus on team development and accountability. Strong analytical and problem-solving skills with the ability to implement efficient solutions independently. Knowledge of compliance and regulatory requirements in the restoration and reconstruction industries. Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone. Uphold honesty and transparency in all actions; foster accountability while maintaining a positive work environment. Strong proficiency in Microsoft Office, project management tools, and QuickBooks or equivalent accounting software. Exceptional organizational skills with keen attention to detail and the ability to multi-task while ensuring accuracy. IICRC and Xactimate certifications preferred. Ability to successfully complete a background check subject to applicable law. Bilingual (English/Spanish) a plus.
Benefits
Free uniforms Health insurance Paid time off Vision insurance Competitive salary Dental insurance Training & development
We are a drug-free work environment. Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the supervision and control of an independently owned and operated SERVPRO Franchise. The franchise is not employed by Servpro Franchisor, LLC. #J-18808-Ljbffr