LUSH North America
Seasonal Ambassador - Twelve Oaks Mall
LUSH North America, Novi, Michigan, United States, 48377
Overview
Position:
Seasonal Ambassador Hours:
0-39 hours/week Contract:
Contract Role Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether its providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, its not just about selling soap its about making a positive impact on the world, one bar at a time! Responsibilities
Sales and Customer Experience:
Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the stores overall sales. Customer Experience:
Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it. Building the Brand:
Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store parties and initiatives to help bring in more traffic. Spread what makes Lush unique and inspire others to join us in making a positive impact. Product Passion:
Continually expand product knowledge with ongoing learning and in-depth exploration of all things Lush. Stay up-to-date on products, ingredients, and benefits to confidently make informed recommendations for every customers needs. Team Involvement:
Development: Use Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and seek feedback and opportunities to improve. Diversity, Equity, Inclusion, and Belonging:
Encourage open communication and actively listen to team members perspectives related to DEIB. Foster a sense of belonging by promoting teamwork and recognizing each employee's unique contributions. Operational Excellence
Time and Attendance:
Be punctual, reliable, and present. Participate in teamwork, prioritize wellbeing by taking breaks when necessary, and stay updated with company news. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales. Stock and Inventory:
Use Visual Merchandising guidelines to adjust product displays based on sales to improve the customer experience. Policies and Procedures:
Practice company standards for opening/closing, product integrity, respectful workplace, and health and safety. Qualifications
Required:
Excellent customer service skills Flexibility to adapt to changing priorities in a fast-paced environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule to accommodate store needs, including evenings, weekends, and holidays Preferred:
Experience with consultation-based customer service models Strong problem-solving skills for day-to-day operations Experience working in a team environment Experience in skincare or cosmetics Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Find us:
We Are Lush, YouTube, LinkedIn Privacy:
Find our Personal Privacy Policy details here. Lush Cosmetics North America acknowledges that our business operates on Indigenous territory across Turtle Island. Our largest facilities are on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many First Nations, Inuit and Mtis peoples. Our reconciliation efforts are guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We act to repair past harm together with Indigenous Peoples, including staff, customers and leadership from partner organizations and communities. #J-18808-Ljbffr
Position:
Seasonal Ambassador Hours:
0-39 hours/week Contract:
Contract Role Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether its providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, its not just about selling soap its about making a positive impact on the world, one bar at a time! Responsibilities
Sales and Customer Experience:
Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the stores overall sales. Customer Experience:
Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it. Building the Brand:
Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store parties and initiatives to help bring in more traffic. Spread what makes Lush unique and inspire others to join us in making a positive impact. Product Passion:
Continually expand product knowledge with ongoing learning and in-depth exploration of all things Lush. Stay up-to-date on products, ingredients, and benefits to confidently make informed recommendations for every customers needs. Team Involvement:
Development: Use Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and seek feedback and opportunities to improve. Diversity, Equity, Inclusion, and Belonging:
Encourage open communication and actively listen to team members perspectives related to DEIB. Foster a sense of belonging by promoting teamwork and recognizing each employee's unique contributions. Operational Excellence
Time and Attendance:
Be punctual, reliable, and present. Participate in teamwork, prioritize wellbeing by taking breaks when necessary, and stay updated with company news. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales. Stock and Inventory:
Use Visual Merchandising guidelines to adjust product displays based on sales to improve the customer experience. Policies and Procedures:
Practice company standards for opening/closing, product integrity, respectful workplace, and health and safety. Qualifications
Required:
Excellent customer service skills Flexibility to adapt to changing priorities in a fast-paced environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule to accommodate store needs, including evenings, weekends, and holidays Preferred:
Experience with consultation-based customer service models Strong problem-solving skills for day-to-day operations Experience working in a team environment Experience in skincare or cosmetics Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Find us:
We Are Lush, YouTube, LinkedIn Privacy:
Find our Personal Privacy Policy details here. Lush Cosmetics North America acknowledges that our business operates on Indigenous territory across Turtle Island. Our largest facilities are on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many First Nations, Inuit and Mtis peoples. Our reconciliation efforts are guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We act to repair past harm together with Indigenous Peoples, including staff, customers and leadership from partner organizations and communities. #J-18808-Ljbffr