Christian Dior Couture
Sales Associate - Saks Beverly Hills
Christian Dior Couture, Beverly Hills, California, United States, 90211
Overview
Sales Associate - Saks Beverly Hills role at Christian Dior Couture.
Job responsibilities
Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
Maintain a strong drive for results and a positive, team first attitude at all times
Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
Develop local and international client book with the ability to recruit and develop top clients
Demonstrate strong product expertise, engage clients through the details and stories of our products
Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business
Support floor moves, merchandising, visual merchandising, and housekeeping as needed
Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
Assist in packing or wrapping customers’ merchandise, when necessary
Qualifications / Requirements
At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
Strong drive for business results with a passion for creativity, fashion and the brand
Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
Provide outstanding customer service including in person, over the phone and through electronic communication
Read, count, and write to accurately complete all business and client related documentation
Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends
Ability to work varied hours/days, including nights, weekends, and holidays as needed
Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment
Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs
Willingness to adhere to all company policies, procedures, regulations, and standards
Seniority level
Associate
Employment type
Full-time
Job function
Training, Management, and Customer Service
Industries
Retail Luxury Goods and Jewelry
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Job responsibilities
Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
Maintain a strong drive for results and a positive, team first attitude at all times
Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
Develop local and international client book with the ability to recruit and develop top clients
Demonstrate strong product expertise, engage clients through the details and stories of our products
Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business
Support floor moves, merchandising, visual merchandising, and housekeeping as needed
Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
Assist in packing or wrapping customers’ merchandise, when necessary
Qualifications / Requirements
At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
Strong drive for business results with a passion for creativity, fashion and the brand
Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
Provide outstanding customer service including in person, over the phone and through electronic communication
Read, count, and write to accurately complete all business and client related documentation
Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends
Ability to work varied hours/days, including nights, weekends, and holidays as needed
Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment
Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs
Willingness to adhere to all company policies, procedures, regulations, and standards
Seniority level
Associate
Employment type
Full-time
Job function
Training, Management, and Customer Service
Industries
Retail Luxury Goods and Jewelry
#J-18808-Ljbffr