The Raymond Corporation
Parts Specialist
Pay: $21 - $25 per hour
Raymond Storage Concepts (RSCI) is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.
Schedule: Monday – Friday 8am – 5pm
Benefits
3 weeks of paid time off (PTO)
Annual pay increases
Competitive benefits package including medical, dental, vision insurance, and a 401(k) with company match.
Paid training and development programs
Fun, competitive & team-oriented company culture
Position Overview
Reporting to the Parts Support Manager, the Parts Specialist is responsible for the processes involved with selling parts and supplies to RSCI customers and providing technical support. Responsibilities will also include placing orders, accurately distributing and receiving parts/products, pressing forklift tires, restocking service vans, labeling of parts, boxing/bagging of parts, pulling orders, putting parts in proper locations, shipping and receiving, general cleaning, customer invoicing, and inventory maintenance. Accurately follows procedures as illustrated in the parts operating manual. Assist RSCI service technicians with parts requirements and inquiries. This position promotes the dealership in general, and provides polite, professional and prompt service to RSCI customers and service technicians.
Key Responsibilities (including, but not limited to):
Learn, know, and understand the parts operations manual
Read catalogs or computer displays to determine replacement parts needed as well as pricing
Determine replacement parts needed according to inspection of old parts, customer requests, or customer description of malfunction
Prepare parts counter sales orders
Receive cash payment, or obtain credit authorization
Advise customers of substitute parts when identical replacements are not available
Advise customers of additional items needed to complete repair (Up-sell)
Examine returned parts for defects and exchange or issue credit
Prepare quotes for customers
Receive and process parts and supply orders from RSCI’s customers, including over the counter and through the service department
Provide parts support and service to RSCI’s customers and service technicians via phone, email and in person
Promote Raymond parts and RSCI’s products and services
Place orders with Raymond and supplying vendors
Provide purchase orders for technicians
Expedite backorders and provide delivery information to all necessary parties
Work with suppliers on parts ordering, pricing, and back orders
Managing Van replenishment to ensure technicians vans are consistently stocked and up to date
Labeling, packaging, and organizing parts for efficient handling
Handling shipping and receiving operations
Pressing of forklift tires
Loading and unloading of LTL shipments
Maintaining overall cleanliness of the parts inventory room/warehouse
Perform other duties as assigned by Corporate Parts Supervisor or branch Parts Lead
Requirements
High school diploma, general education degree (GED), and/or technical school
Two to four years parts-related experience required
Experience/knowledge in the lift truck, dock & door, conveyor and/or automation industries strongly preferred
General mechanical aptitude
Strong customer service focus and communication skills
Ability to read, understand and follow standard operating procedures from manual
Basic knowledge of Microsoft Office software
Must maintain a clean driving record, as the position involves occasional travel
Must work well independently and in team environment
Must be a driven and self-motivated individual
Must be able to prioritize tasks, with since of urgency when needed
Must be able to multi-task
Benefits
Competitive benefit package including medical, dental, vision, life & disability
Company Paid Short-term disability insurance
401k retirement plan with company match
Employee Discount Program
Volunteer Time Off
Paid Time Off
Referral Bonus
Fun, competitive & team-oriented company culture
Pay: $21 - $25 per hour
Raymond Storage Concepts (RSCI) is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.
Schedule: Monday – Friday 8am – 5pm
Benefits
3 weeks of paid time off (PTO)
Annual pay increases
Competitive benefits package including medical, dental, vision insurance, and a 401(k) with company match.
Paid training and development programs
Fun, competitive & team-oriented company culture
Position Overview
Reporting to the Parts Support Manager, the Parts Specialist is responsible for the processes involved with selling parts and supplies to RSCI customers and providing technical support. Responsibilities will also include placing orders, accurately distributing and receiving parts/products, pressing forklift tires, restocking service vans, labeling of parts, boxing/bagging of parts, pulling orders, putting parts in proper locations, shipping and receiving, general cleaning, customer invoicing, and inventory maintenance. Accurately follows procedures as illustrated in the parts operating manual. Assist RSCI service technicians with parts requirements and inquiries. This position promotes the dealership in general, and provides polite, professional and prompt service to RSCI customers and service technicians.
Key Responsibilities (including, but not limited to):
Learn, know, and understand the parts operations manual
Read catalogs or computer displays to determine replacement parts needed as well as pricing
Determine replacement parts needed according to inspection of old parts, customer requests, or customer description of malfunction
Prepare parts counter sales orders
Receive cash payment, or obtain credit authorization
Advise customers of substitute parts when identical replacements are not available
Advise customers of additional items needed to complete repair (Up-sell)
Examine returned parts for defects and exchange or issue credit
Prepare quotes for customers
Receive and process parts and supply orders from RSCI’s customers, including over the counter and through the service department
Provide parts support and service to RSCI’s customers and service technicians via phone, email and in person
Promote Raymond parts and RSCI’s products and services
Place orders with Raymond and supplying vendors
Provide purchase orders for technicians
Expedite backorders and provide delivery information to all necessary parties
Work with suppliers on parts ordering, pricing, and back orders
Managing Van replenishment to ensure technicians vans are consistently stocked and up to date
Labeling, packaging, and organizing parts for efficient handling
Handling shipping and receiving operations
Pressing of forklift tires
Loading and unloading of LTL shipments
Maintaining overall cleanliness of the parts inventory room/warehouse
Perform other duties as assigned by Corporate Parts Supervisor or branch Parts Lead
Requirements
High school diploma, general education degree (GED), and/or technical school
Two to four years parts-related experience required
Experience/knowledge in the lift truck, dock & door, conveyor and/or automation industries strongly preferred
General mechanical aptitude
Strong customer service focus and communication skills
Ability to read, understand and follow standard operating procedures from manual
Basic knowledge of Microsoft Office software
Must maintain a clean driving record, as the position involves occasional travel
Must work well independently and in team environment
Must be a driven and self-motivated individual
Must be able to prioritize tasks, with since of urgency when needed
Must be able to multi-task
Benefits
Competitive benefit package including medical, dental, vision, life & disability
Company Paid Short-term disability insurance
401k retirement plan with company match
Employee Discount Program
Volunteer Time Off
Paid Time Off
Referral Bonus
Fun, competitive & team-oriented company culture