ZipRecruiter is hiring: IT Technical Support Specialist in Phoenix

Overview

We are seeking a motivated and customer-focused Technical Support Specialist to provide timely and effective support to end users across a variety of technical issues. This role is critical to maintaining seamless operations and ensuring high-quality service delivery during U.S. business hours.

Responsibilities

• Provide technical assistance via phone, email, and in-person requests.
• Troubleshoot and resolve issues related to VMware, Windows, Linux, and basic scripting.
• Document, track, and monitor incidents to ensure timely resolution.
• Collaborate with team members to identify recurring issues and recommend improvements.
• Follow established procedures and guidelines to perform job functions.
• Maintain a high level of customer service and professionalism.

Qualifications

• Associate’s degree in a related field.
• 0–2 years of experience in technical support or a related area.
• Familiarity with commonly-used IT concepts, practices, and procedures.
• Ability to follow instructions and work under close supervision.
• Strong communication and problem-solving skills.

Technical Skills

• VMware administration
• Windows and Linux system administration
• Basic scripting (e.g., PowerShell, Bash)
• Customer service and support experience

Company Description

Kronos always provides our partners with 100% customer satisfaction and on time delivery. If you are excited about working for a company that takes its job seriously and does not cut corners you will have a home with Kronos.