Wayspring
Description
Medical Receptionist Overview
As Wayspring's Medical Receptionist, you will be at the forefront of a groundbreaking model that blends holistic care with substance use disorder treatment for underserved populations. In role, you'll welcome patients by phone or in person to our Delaware clinic and set the tone for a welcoming, supportive environment. You'll help keep the clinic moving by scheduling and confirming patient appointments and ensuring adequate office and medical supplies are always on hand. This is more than a front desk position - it's a chance to change lives, reduce barriers to care, and be part of a movement transforming how healthcare supports recovery. If you're passionate about making a real difference and thrive in collaborative, innovative settings, this role was made for you.
Why Wayspring?
We are passionate about breaking barriers alongside those facing substance use disorder. Whether you're in the field or in the corporate office - our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental training are the norm - you grow, we grow.
Responsibilities of the Medical Receptionist
Benefit Summary
Creating a great employee experience takes more than just perks-but let's be real, those matter too. Here's how we're building a company where you, your family, your pets, and your passions can thrive
Medical Receptionist Overview
As Wayspring's Medical Receptionist, you will be at the forefront of a groundbreaking model that blends holistic care with substance use disorder treatment for underserved populations. In role, you'll welcome patients by phone or in person to our Delaware clinic and set the tone for a welcoming, supportive environment. You'll help keep the clinic moving by scheduling and confirming patient appointments and ensuring adequate office and medical supplies are always on hand. This is more than a front desk position - it's a chance to change lives, reduce barriers to care, and be part of a movement transforming how healthcare supports recovery. If you're passionate about making a real difference and thrive in collaborative, innovative settings, this role was made for you.
Why Wayspring?
We are passionate about breaking barriers alongside those facing substance use disorder. Whether you're in the field or in the corporate office - our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental training are the norm - you grow, we grow.
Responsibilities of the Medical Receptionist
- Welcomes patients and visitors to the Wayspring Clinic
- Promotes and expects a welcoming atmosphere for patients, team members, and visitors
- Manages a high volume of incoming and outbound calls; handles patient concerns with compassion, and route to appropriate personnel as needed
- Manages the clinical inbox and responds to patients accordingly
- Serves as a care navigator, providing exceptional service to all patients and internal team members
- Navigates through multiple Wayspring systems and documents all patient interactions
- Schedules and confirms appointments, managing the clinic's calendars effectively
- Coordinates all processes, including medical records process, for continuation of care
- Protects and maintains patients' information with confidentiality and professionalism, in accordance with HIPAA regulations
- Communicates with internal teams for continuation of care
- Effectively utilizes electronic health records system, Athena, and care management platform, Pathways
- Manages inventory of office and medical supplies
- Provides general administrative support as needed
- Additional duties may be assigned
- Adheres to Wayspring information security and privacy requirements
- Minimum of two years' experience working in a healthcare setting
- Excellent verbal, telephonic and interpersonal communication skills
- Experience with electronic patient scheduling and electronic health records helpful
Benefit Summary
Creating a great employee experience takes more than just perks-but let's be real, those matter too. Here's how we're building a company where you, your family, your pets, and your passions can thrive
- Comprehensive Medical, Dental and Vision Insurance options - including options for your pets!
- Company funded HSA + Monthly Gym Allowance
- Paid parental leave - all parents included!
- Company paid short term disability, long term disability and life insurance
- 401k with company match
- Premium Employee Assistance Program, inclusive of counseling sessions
- Pardon and Expungement Scholarship Program
- Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
- Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
- Company 2 week paid sabbatical program!
- Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more!