TEKsystems is hiring: Healthcare Call Center Representative in San Diego

Overview

Healthcare Call Center Representative. Location: Onsite in San Diego, CA 92123. Target Start Date: November 3, 2025. Contract: 13-week to start, with potential for extension and permanent placement. Schedule: Must be able to work Monday-Friday 8:00am-6:00pm. Need to be flexible with schedule and after hours support. Evenings (6:00pm-8:00pm), weekends (Saturday & Sunday), holidays (2-3 year round).

About the Role: We are seeking a Healthcare Call Center Representative to support members with their healthcare benefits. This role involves high-volume inbound and outbound calls, assisting patients with eligibility, coverage questions, copay collection, and Medicare redetermination.

Responsibilities

• Handle 60-80 inbound calls/day in a fast-paced healthcare call center environment
• Assist patients with benefits inquiries, application reviews, copay collection, and coverage walkthroughs
• Provide support for Medicare Redetermination and Health Plan enrollment
• Ensure HIPAA compliance and maintain patient confidentiality
• Use multi-line phone systems and multitask across various platforms
• Deliver exceptional service with a caring, kind, and supportive approach

Required Qualifications

• High School Diploma (must be able to provide a copy for onboarding)
• No time off in the first 13 weeks
• Minimum 1 year of recent call center experience (within the last 6 months)
• Proven experience in a healthcare call center environment
• Strong understanding of HIPAA, Medicare, and insurance eligibility
• Comfortable with multi-line phone systems and multitasking
• Must be seeking a long-term career opportunity
• Receptionist/front desk-only experience will not be considered

Nice-to-Haves

• Prior experience with Medicare enrollment or redetermination
• Familiarity with healthcare systems or insurance platforms
• Strong investigative and research skills

How to Apply

Submit your resume with call volume clearly listed under each relevant role. We\'re looking for professionals ready to grow in a meaningful healthcare career.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in San Diego, CA.

Application Deadline: This position is anticipated to close on Sep 26, 2025.

EEO statement: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.