Customer Service Representative

T&M is a leader in the metal stamping industry and is a well-maintained company with modern equipment and an excellent work environment. We set the industry standards in customer reliability, quality and service. Truelove & Maclean offers a generous compensation package including 401k contributions, profit sharing, premium overtime pay, and a steady work schedule. Objectives Provide exceptional customer service to external customers Perform inside sales duties in accordance with applicable procedures outlined in the BMS (Business Management System) Principal duties Handle all aspects of customer service, including entering, tracking, and releasing material for shipment in ERP System. Update customers on product and deliveries Deliver timely customer service support via email and over the phone Manage incoming telephone calls professionally, efficiently and with excellent communication skills. Effectively present and discuss SFS products and services. Process returns and customer complaints. Collaborate with Production Planning to understand production schedules and ensure inventory availability and timely completion of re-pack materials. Work closely with the scheduler to understand material lead times and ship from points. Collaborate with management on potential shipment delays, stock out issues that thwart on-time delivery, and other customer concerns. Resolve customer issues as lead investigator for assigned order fulfillment complaints, including an initial review of documentation discrepancies or shipping issues. Engage additional resources as needed to help resolve customer complaints. Working closely with the Sales team/directors to understand customer requirement Make proactive sales calls as requested by sales management Deepen and explore business relationships with new and existing customers Work with Field Sales Reps and Sales Directors on development and maintenance of target or key accounts Research accounts, identifying key players, and contacting client prospects utilizing professional communication skills. Foster companywide working relationships, lead by example, foster a good work climate Bachelor's Degree in a Business Discipline or 2+ years' experience in a similar role.