iMPact Business Group
Customer Service Representative (10:30am to 7pm)
iMPact Business Group, Kalamazoo, Michigan, United States, 49006
Job Description
Our client, a
Global Medical Device Manufacture
has an immediate opening for a
Lead Customer Service Representative
for a
12 Month + Contract . Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
SHIFT 10:30am to 7:00pm Monday - Friday
Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities. Job Requirements
Requirements
1-2 years of experience required Must have Skills:
Analytical-experience working with data to solve problems and develop processes Organized Communication (customer service orientation) Computer Savvy and experienced with Microsoft Office Suit of products Proficiency in Excel including pivot tables and various functions Comfortable in a fast-paced environment SAP Experience and SaleForce experience Adaptability Energized/High achiever
Proven experience and success working remote - must be accountable 100% during working hours and active in work queues
Our client, a
Global Medical Device Manufacture
has an immediate opening for a
Lead Customer Service Representative
for a
12 Month + Contract . Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
SHIFT 10:30am to 7:00pm Monday - Friday
Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities. Job Requirements
Requirements
1-2 years of experience required Must have Skills:
Analytical-experience working with data to solve problems and develop processes Organized Communication (customer service orientation) Computer Savvy and experienced with Microsoft Office Suit of products Proficiency in Excel including pivot tables and various functions Comfortable in a fast-paced environment SAP Experience and SaleForce experience Adaptability Energized/High achiever
Proven experience and success working remote - must be accountable 100% during working hours and active in work queues