Position
Barista at Biltmore Hotel
Join to apply for the Barista role at Biltmore Hotel.
Position Summary
Provide guest with coffee and other coffee drinks. The Barista will sell items to guests such as pastries, yogurts, fruit cups, and smoothies. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).
Description
Provide guest with coffee and other coffee drinks. The Barista will sell items to guests such as pastries, yogurts, fruit cups, and smoothies. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).
Responsibilities
- Maintain positive guest relationships to ensure 100% guest satisfaction.
- Offer guests the highest levels of service and product knowledge.
- Maintain bar pars accuracy at all times.
- Provide professionalism and enthusiasm toward guests and co-workers.
- Make coffee drinks (e.g., lattes, cappuccinos, iced coffee) ensuring consistency with correct temperatures.
- Sell pastries, yogurts, smoothies, and fruit cups to guests.
- Stock shop with cups, lids, napkins, cutlery, coffee beans, espresso pods, jellies, honey, milk and cream.
- Set up the coffee shop following all Biltmore standards.
- Maintain high levels of sanitation and safety in the workplace.
- Keep the bar and floors clean at all times.
- Generate checks using the point of sale system and process various payment methods (credit cards, room charge, member accounts, cash).
- Break down setup, clean milk containers, and store supplies after shifts.
- Restock items used during the shift.
- Complete paperwork, tip reports, and cash drops.
- Declare earned gratuities in accordance with current governmental requirements.
Requirements
Experience and Education Required
- High School Diploma or GED required.
- Minimum one year of restaurant experience.
Skills Required
- Speak, read, write and understand English.
- Compute accurate mathematical calculations.
- Provide legible communication and directions.
- Attend to detail, speed, and accuracy; prioritize and organize.
- Think clearly, stay calm, and resolve problems with good judgment.
- Follow directions thoroughly and understand guests’ service needs.
- Work cohesively with coworkers as part of a team; work with minimal supervision.
- Maintain confidentiality of guest information and pertinent resort data.
- Use a computer keyboard and possess basic typing skills; moderate to advanced computer skills.
- Adapt to a dynamic, changing environment and multitask efficiently.
Physical Demands
- Move, lift, carry, push, pull, and place objects weighing up to 25 pounds.
- Stand, sit, or walk for extended periods; reach overhead and below the knees; bend, twist, and stoop.
- Use and operate office equipment with finger dexterity; communicate with colleagues and guests.
- Work indoors in hotel environments with variable temperatures.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.
Success Criteria
- Team Player; cooperative with other departments; good listener; positive influence on others.
- Guest Focused; anticipates guests’ needs; warm, friendly, and engaging.
- Delivers their Best; energetic, resourceful, organized, and composed under pressure.
- Trustworthy, punctual, and able to work with minimal supervision; maintains integrity.
- Excellent time management and prioritization; communicates effectively.
Licenses or Certifications
- N/A
Standard Specifications
Requirements are representative of minimum levels of knowledge, skills and/or abilities. This description may be revised to reflect changing operational needs. This document does not constitute a contract and is at-will.