Abacus Service Corporation
Customer service specialist Job at Abacus Service Corporation in Dallas
Abacus Service Corporation, Dallas, TX, US
Job Details:
| Description/Comment: | Job Title: Customer service specialist Work hours: 9:00AM to 5:30PM Start Date: Immediately Duration: 3 -6 mos Location address: 13455 Branchview Ln, Farmers Branch, TX 75234 -100% ONSITE Brand: Professional Services/Luxottica - (Background check including Education) Top 3-5 mandatory and/or minimum requirements " Education: High school diploma, GED, or equivalent. " Communication Skills: Strong verbal and written communication; ability to interact professionally with customers. " Customer Service Experience: Prior experience in a customer-facing role (phone, email, or in person)." Technical Skills: Basic proficiency in computer systems, data entry, and common office software." Interpersonal Skills: Ability to stay positive, empathetic, and professional when handling customer concerns. Top 3-5 desirable attributes/qualifications? " Industry Knowledge: Familiarity with the optical/ophthalmological market products/services." CRM / ERP Experience: Hands-on experience with systems like Great Plains, Zoho, SAP, or similar platforms. " Problem-Solving Ability: Skilled in analyzing issues, identifying solutions, and handling escalations calmly and effectively." Multitasking & Organization: Ability to manage multiple tasks while maintaining accuracy and attention to detail." Team-Oriented Mindset: Willingness to collaborate, share knowledge, and support colleagues. GENERAL FUNCTION - The primary focus of this position is to represent our company by delivering top-quality service to customers. Responsibilities include answering phones, responding to emails, coordinating shipping, following up on customer inquiries, and performing other assigned duties. MAJOR DUTIES AND RESPONSIBILITIES Customer Service " Maintain a positive, empathetic, and professional attitude toward customers at all times. " Respond promptly to customer inquiries via phone, email, and other communication channels. " Acknowledge and resolve customer complaints effectively. " Develop strong product knowledge to answer customer questions accurately. " Keep detailed records of customer interactions, transactions, comments, and complaints. Order Processing & Account Management " Process orders, forms, applications, and requests accurately. " Enter sales into Great Plains and provide detailed notes for staff reference. " Manage customer accounts, including creating new accounts and updating existing information. " Address inquiries related to inventory, including availability, location, and product details. | Start Time: | 12:00 AM |
| Hours: | 9:00am to 5:00pm | Location: | EssilorLuxottica ITC 13455 Branchview Ln Dallas TX 75234 |
| Education: | |||
| Additional Job Details: | Shipping & Inventory " Pick, pack, wrap, label, and stage outbound shipments for customer pickup, installation, or carrier pickup. " Enter shipping information into the database and coordinate with all departments. " Uphold organizational quality guidelines and implement best practices for shipping and receiving. " Accurately process incoming shipments, record goods in Great Plains, and resolve discrepancies. " Upload documents into Metaviewer and run daily "End of Day processes. " Monitor consumable item levels, create procurement lists, and collaborate with purchasing and operations. " Label, stock, and maintain inventory accurately. " Document and suggest improvements to inventory management processes. " Participate in physical inventory counts and reconcile discrepancies. " Adjust inventory levels as needed and promptly report issues. Administrative & Team Support " Manage Purchasing emails and related tasks. " Assist with training temporary staff on Great Plains, Metaviewer, and StarShip. " Perform various office duties as assigned. BASIC QUALIFICATIONS " High school diploma, GED, or equivalent. " Strong verbal, written, and interpersonal communication skills. " Solid analytical and problem-solving ability. " Self-motivated with urgency, resourcefulness, and adaptability. " Proficient in computer systems and data entry. " Excellent attention to detail and organizational skills. " Ability to multitask and work effectively in a fast-paced environment. " Professional, friendly, and customer-focused demeanor. " Ability to collaborate effectively with colleagues. " Ability to operate and maintain warehouse equipment. " Knowledge of inventory management principles and practices. " Previous experience in customer service, shipping coordination, and warehouse operations. PREFERRED QUALIFICATIONS " Experience in customer support roles. |
Attachment: GENERAL FUNCTION The primary focus of this position is to represent our company by delivering top-quality service to customers. Responsibilities include answering phones, responding to emails, coordinating shipping, following up on customer inquiries, and performing other assigned duties. MAJOR DUTIES AND RESPONSIBILITIES Customer Service
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries via phone, email, and other communication channels.
- Acknowledge and resolve customer complaints effectively.
- Develop strong product knowledge to answer customer questions accurately.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Process orders, forms, applications, and requests accurately.
- Enter sales into Great Plains and provide detailed notes for staff reference.
- Manage customer accounts, including creating new accounts and updating existing information.
- Address inquiries related to inventory, including availability, location, and product details.
- Pick, pack, wrap, label, and stage outbound shipments for customer pickup, installation, or carrier pickup.
- Enter shipping information into the database and coordinate with all departments.
- Uphold organizational quality guidelines and implement best practices for shipping and receiving.
- Accurately process incoming shipments, record goods in Great Plains, and resolve discrepancies.
- Upload documents into Metaviewer and run daily "End of Day processes.
- Monitor consumable item levels, create procurement lists, and collaborate with purchasing and operations.
- Label, stock, and maintain inventory accurately.
- Document and suggest improvements to inventory management processes.
- Participate in physical inventory counts and reconcile discrepancies.
- Adjust inventory levels as needed and promptly report issues.
- Manage Purchasing emails and related tasks.
- Assist with training temporary staff on Great Plains, Metaviewer, and StarShip.
- Perform various office duties as assigned.
- High school diploma, GED, or equivalent.
- Strong verbal, written, and interpersonal communication skills.
- Solid analytical and problem-solving ability.
- Self-motivated with urgency, resourcefulness, and adaptability.
- Proficient in computer systems and data entry.
- Excellent attention to detail and organizational skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Professional, friendly, and customer-focused demeanor.
- Ability to collaborate effectively with colleagues.
- Ability to operate and maintain warehouse equipment.
- Knowledge of inventory management principles and practices.
- Previous experience in customer service, shipping coordination, and warehouse operations.
- Experience in customer support roles.
- Proficiency with Great Plains.