Customer Service Representative Job at Abacus Service Corporation in Rochester

Skills
No record(s) found.
Education/Persona

Degree Type Major/Certification Required Preferred

High School Diploma/GED

Job Description & Requirements

Job Type:	Recruited Resource - General Temp	Number of Positions:	2
System Location:	QO - 1001	Created Date:	9/11/2025
Job Title:	Customer Service Representative
CWR Type:	W-2	Reason:	New Position

Qualifications:

High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role
Experience in a contact center environment strongly preferred
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required

Responsibilities:

Customer Support
" Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
" Provide accurate information regarding products, services, orders, and account status.
" Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
" Document all customer interactions in the CRM system with accuracy and attention to detail.
Operational Excellence
" Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
" Follow established processes while identifying opportunities to improve efficiency.
" Support workload management by assisting peers and contributing to team goals.
Strategic & Project Support
" Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.
" Provide input and feedback to improve workflows, training materials, and knowledge resources.
" Collaborate with cross-functional teams to test new tools, systems, or procedures.
Other Duties
" Support ad hoc assignments as directed by leadership.
" Maintain a positive, professional attitude while representing the company brand.

Location: On-site 5 days/week (CNP location)
Hours: Multiple Shifts available between 8:30am and 6:30pm
Comments/Special Instructions Attached Documentation: No record(s) found.
Requestor & Work Location

Requested by:	N/A	Alternate:	N/A
Report To:	N/A
Phone:	N/A Ext.:N/A
Travel Required:	How Much Travel?
Report To Manager's Office Address	100 Indigo Creek Drive USRO1, Rochester, NY 14626 United States
Start Date:	9/15/2025	Work Days:	Sun Mon
End Date:	9/11/2026
Start Time:	8:30 PM	Total Reg Hours:	107.50
End Time:	6:30 PM	Overtime Required:
Lunch Time:	30 Minutes
Exempt:	Open Bid: