Mindlance
Client Convey
This is set up for B-Flex time entry not SPARK
Customer Service Lead Representative Technical expert with depth or breadth of knowledge within Customer Service. Responsible for investigating/resolving escalated and complex customer service issues/calls/complaints obtaining necessary information from policies, procedures, or practices. May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas. Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies. Must have thorough technical knowledge of assigned products and excellent communication skills. Provides guidance, coaching, and direction to more junior team members of the team. Acts independently working under limited supervision.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
This is set up for B-Flex time entry not SPARK
Customer Service Lead Representative Technical expert with depth or breadth of knowledge within Customer Service. Responsible for investigating/resolving escalated and complex customer service issues/calls/complaints obtaining necessary information from policies, procedures, or practices. May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas. Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies. Must have thorough technical knowledge of assigned products and excellent communication skills. Provides guidance, coaching, and direction to more junior team members of the team. Acts independently working under limited supervision.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."