Spectraforce Technologies
Customer Service Lead Representative
Spectraforce Technologies, Chicago, Illinois, United States, 60290
Position Title:
Customer Service Lead Representative
Work Location:
Remote
Assignment Duration:
6 months
Work Arrangement:
Remote
? Position Summary:
Individuals with strong knowledge of Medicare Plans (MAPD), CMS guidance and understanding of Enrollment/Disenrollment periods as well as general knowledge of benefits for Part B, C and D. The role requires attention to detail, the ability to research and resolve customer complaints on tight turnarounds. Written and verbal communication skills are also a requirement of the candidates.
Key Responsibilities:
Technical expert with depth or breadth of knowledge within Customer Service.
Responsible for investigating/resolving escalated and complex customer service issues/calls/complaints obtaining necessary information from policies, procedures, or practices.
May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas.
Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies.
Must have thorough technical knowledge of assigned products and excellent communication skills.
Provides guidance, coaching, and direction to more junior team members of the team.
Acts independently working under limited supervision.
Qualification & Experience:
Strong knowledge of Medicare Plans (MAPD), CMS guidance and understanding of Enrollment/Disenrollment periods.
General knowledge of benefits for Part B, C and D.
Strong written and verbal communication skills.
Ability to research and resolve customer complaints on tight turnarounds.
Customer Service Lead Representative
Work Location:
Remote
Assignment Duration:
6 months
Work Arrangement:
Remote
? Position Summary:
Individuals with strong knowledge of Medicare Plans (MAPD), CMS guidance and understanding of Enrollment/Disenrollment periods as well as general knowledge of benefits for Part B, C and D. The role requires attention to detail, the ability to research and resolve customer complaints on tight turnarounds. Written and verbal communication skills are also a requirement of the candidates.
Key Responsibilities:
Technical expert with depth or breadth of knowledge within Customer Service.
Responsible for investigating/resolving escalated and complex customer service issues/calls/complaints obtaining necessary information from policies, procedures, or practices.
May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas.
Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies.
Must have thorough technical knowledge of assigned products and excellent communication skills.
Provides guidance, coaching, and direction to more junior team members of the team.
Acts independently working under limited supervision.
Qualification & Experience:
Strong knowledge of Medicare Plans (MAPD), CMS guidance and understanding of Enrollment/Disenrollment periods.
General knowledge of benefits for Part B, C and D.
Strong written and verbal communication skills.
Ability to research and resolve customer complaints on tight turnarounds.