Pride Global
Russell Tobin's client, an American Banking company, is hiring a Customer Service Representative in Minneapolis, MN (Hybrid)
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Work Location: Minneapolis, MN 55402 (Hybrid)
Pay Rate: $23/hr - $25/hr
Duration: 9+ months contract (possible extension or conversion)
Schedule: 40 hours a week - 8-hour days
Shift days: Monday through Friday (3days onsite and 2 days remote)
Shift Hours: Flexible to work between 7:00 AM and 7:00 PM CT
Responsibilities: Provides high-quality customer service by responding to telephone inquiries, customer requests, and problems. Research and resolve problems and errors. Identifies products and services that meet customers' needs.
We are hiring 16 Service Professionals to support Corporate, Commercial, Business Banking, and Wealth Management clients as they transition to our new application. These individuals will handle a high volume of inquiries received. The ideal candidate will demonstrate excellent phone etiquette, professionalism, and strong multitasking abilities. They should be quick learners, resourceful in problem-solving, and skilled at navigating errors to deliver timely resolutions. -
Respond to client inquiries professionally and courteously. - Troubleshoot and resolve application-related problems and errors efficiently. - Provide clear guidance and support to customers navigating the new system. - Document customer interactions and resolutions accurately. - Collaborate with internal teams to escalate complex issues when necessary. - Maintain a high level of professionalism and customer service at all times. - Excellent phone etiquette and written communication skills. - Strong multitasking abilities and attention to detail. - Resourceful problem solver, able to work independently and as part of a team. - Previous customer service and technical support experience preferred.
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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Work Location: Minneapolis, MN 55402 (Hybrid)
Pay Rate: $23/hr - $25/hr
Duration: 9+ months contract (possible extension or conversion)
Schedule: 40 hours a week - 8-hour days
Shift days: Monday through Friday (3days onsite and 2 days remote)
Shift Hours: Flexible to work between 7:00 AM and 7:00 PM CT
Responsibilities: Provides high-quality customer service by responding to telephone inquiries, customer requests, and problems. Research and resolve problems and errors. Identifies products and services that meet customers' needs.
We are hiring 16 Service Professionals to support Corporate, Commercial, Business Banking, and Wealth Management clients as they transition to our new application. These individuals will handle a high volume of inquiries received. The ideal candidate will demonstrate excellent phone etiquette, professionalism, and strong multitasking abilities. They should be quick learners, resourceful in problem-solving, and skilled at navigating errors to deliver timely resolutions. -
Respond to client inquiries professionally and courteously. - Troubleshoot and resolve application-related problems and errors efficiently. - Provide clear guidance and support to customers navigating the new system. - Document customer interactions and resolutions accurately. - Collaborate with internal teams to escalate complex issues when necessary. - Maintain a high level of professionalism and customer service at all times. - Excellent phone etiquette and written communication skills. - Strong multitasking abilities and attention to detail. - Resourceful problem solver, able to work independently and as part of a team. - Previous customer service and technical support experience preferred.
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
#JD-E2EProf2