TEKsystems
*Job Title: Financial Services Representative II - Inbound Contact Center*
*Role Overview:*
*As a Financial Services Representative, you'll be the first point of contact for clients reaching out with questions about their banking needs. You'll use your strong communication skills and digital expertise to provide exceptional service, resolve issues, and guide clients toward financial solutions that support their goals.*
*Key Responsibilities:*
* *Client Support:* Handle inbound calls and assist clients with account inquiries, transactions, and navigation of digital banking tools. * *Relationship Building:* Engage in meaningful conversations to build trust and deliver personalized service. * *Problem Solving:* Identify client needs, resolve issues efficiently, and recommend appropriate banking solutions. * *Product Knowledge:* Educate clients on a wide range of financial products including bank accounts, credit cards, loans, investments, and more. * *Digital Guidance:* Support clients in using digital banking platforms and features to enhance their banking experience. * *Team Collaboration:* Refer clients to internal specialists when needed to help them achieve their financial goals. *Additional Role Details:* *This role involves interviewing applicants for loans, mortgages, and lines of credit, as well as facilitating deposit accounts and investment services. You'll receive general guidance on routine tasks and collaborate with your team to deliver simple, effective solutions that make banking easy and accessible.* *You'll thrive in a fast-paced contact center environment where every interaction is an opportunity to make a positive impact. By understanding client needs and offering tailored solutions, you'll help clients achieve financial success while promoting a full suite of banking products and services.* *Required Skills:*
* Customer service and call center experience * Digital banking proficiency * Troubleshooting and help desk support * Strong communication and interpersonal skills * Microsoft Office proficiency *Preferred Qualifications:*
* Bachelor's degree preferred * Client-focused mindset * Adaptability in a fast-paced environment * Strong problem-solving abilities *Experience Level:* *Intermediate* *Pay and Benefits* The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Oct 7, 2025. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* *Client Support:* Handle inbound calls and assist clients with account inquiries, transactions, and navigation of digital banking tools. * *Relationship Building:* Engage in meaningful conversations to build trust and deliver personalized service. * *Problem Solving:* Identify client needs, resolve issues efficiently, and recommend appropriate banking solutions. * *Product Knowledge:* Educate clients on a wide range of financial products including bank accounts, credit cards, loans, investments, and more. * *Digital Guidance:* Support clients in using digital banking platforms and features to enhance their banking experience. * *Team Collaboration:* Refer clients to internal specialists when needed to help them achieve their financial goals. *Additional Role Details:* *This role involves interviewing applicants for loans, mortgages, and lines of credit, as well as facilitating deposit accounts and investment services. You'll receive general guidance on routine tasks and collaborate with your team to deliver simple, effective solutions that make banking easy and accessible.* *You'll thrive in a fast-paced contact center environment where every interaction is an opportunity to make a positive impact. By understanding client needs and offering tailored solutions, you'll help clients achieve financial success while promoting a full suite of banking products and services.* *Required Skills:*
* Customer service and call center experience * Digital banking proficiency * Troubleshooting and help desk support * Strong communication and interpersonal skills * Microsoft Office proficiency *Preferred Qualifications:*
* Bachelor's degree preferred * Client-focused mindset * Adaptability in a fast-paced environment * Strong problem-solving abilities *Experience Level:* *Intermediate* *Pay and Benefits* The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Oct 7, 2025. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.