Call Center Agent Job at Metro Medical in Chelmsford

Overview

Immediately hiring part-time call center agents at Metro Medical. This in-office role provides friendly, professional support to clients\' customers. You will handle inbound calls for various businesses, collect information, and relay issues to clients. No outbound calls or sales.

Responsibilities

• Professionally manage a high volume of inbound calls.
• Greet callers, verify information, and take or transfer messages as needed.
• Use the call processing system and participate in training to prioritize customer issues.
• Provide genuine support and ensure customers\’ needs are met.

Qualifications

• Welcoming voice with upbeat tone
• Strong command of English, good spelling and grammar
• Computer skills in a Windows-based environment
• Good attendance
• Ability to type 35 words per minute or more

Compensation and Schedule

• Compensation: $20 / hour
• Part-time, 24 hours per week
• Evening shifts; must be available on a weekend day (Sat or Sun)

Training and Workplace

Training will last approximately one week. In the second week, you’ll move to your new set schedule. This is an in-office position with hands-on training and a collaborative team environment.

Equal Opportunity Employer

Metro Medical is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.