Customer Service Representative Job at Insight Global in Blue Ash

Dispatch Service Representative

Location: Blue Ash, OH, fully onsite

Compensation: $19-24/hour based on years of experience

Duration: 3 year contract with extensions or potential hire

Benefits: Full benefits: medical, health, dental, vision, 401k

Desired Skills and Experience

• 2-5 years of experience working in an environment with a high volume of inbound, outbound calls and emails.
• Intermediate computer knowledge proficient in Microsoft apps, dual screens and real time reporting.
• Ability to handle a high volume of inquiries during peak volume (25-40 tickets a day)

Plusses

• Autonomous system diagnostics and troubleshooting
• Understanding of BAS (Building Automation Systems)

Job Description:

An retail employer is seeking a Facilities Representative to join the team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 4500 stores nationwide. The program’s goal is to protect the client against product loss in stores. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback.

Training

2 week training class, 1 week transition (on floor) training

Equipment

Onsite equipment provided and take home equipment with associated peripherals for remote work as needed.