The Judge Group
ServiceNow HRSD Process and Technology Analyst
The Judge Group, Southfield, Michigan, United States, 48076
Job Title: ServiceNow HRSD Process and Technology Analyst
Location:
Southfield, MI Work Arrangement:
Fully onsite 4 days/week (Fridays remote) Employment Type:
Full-Time, Direct Hire Salary Range:
$100,000–$120,000 annually (Bonus Eligible) Visa Status:
No sponsorship or visa transfers available
NO OPT EAD Candidates please!!!
Highest priority will be given to local, Michigan based candidates!
About the Role We are seeking a
ServiceNow HRSD Process and Technology Analyst
to join our Global HR Transformation Team. This role is focused on
troubleshooting, continuous improvement, and HR technology optimization —not development. The ideal candidate will have hands-on experience with
ServiceNow HRSD
and a strong understanding of HR processes and systems.
Key Responsibilities HR Technology Management & Continuous Improvement Administer and maintain the ServiceNow platform, ensuring stability and usability. Manage user access, permissions, incident support, and upgrade planning. Oversee global Knowledge Management module and ensure content accuracy. Recommend and implement updates to systems and procedures for improved efficiency and employee experience. Configure and enhance ServiceNow features including: Catalog Items Employee Center Pro Workspace Virtual Agent & Live Agent Chat Advanced Work Assignments Skills & Mobile App Employee Workflows ACLs, SLAs, Dynamic Translations, Localization Framework Performance Analytics Support change management processes including requirements gathering, testing, and deployment. Provide operational support for ServiceNow and other HR systems (e.g., SuccessFactors, Time & Attendance). Identify opportunities for automation and digital enablement across HR GBS processes.
HR Process Development & Improvement Support strategy execution for global HR process improvement. Maintain process documentation and maps in collaboration with GPOs and regional leads. Drive efficiency and effectiveness across HR GBS processes such as staffing, data management, exit management, and benefits.
Required Qualifications Bachelor’s degree or higher (required) Certified ServiceNow Administrator (CSA) with HRSD specialization 2+ years in an HR generalist or functional role 2+ years in HR process/technology management Experience with ServiceNow and SuccessFactors (highly preferred) Strong communication and stakeholder engagement skills Ability to collaborate with onshore/offshore managed service providers Detail-oriented with a commitment to continuous improvement
Preferred Qualifications Experience with ServiceNow HRSD integrations Background in HR system implementation and enhancement
Additional Notes This is
not a developer role . Candidates must have
hands-on ServiceNow HRSD experience . SuccessFactors experience is a
major plus .
Southfield, MI Work Arrangement:
Fully onsite 4 days/week (Fridays remote) Employment Type:
Full-Time, Direct Hire Salary Range:
$100,000–$120,000 annually (Bonus Eligible) Visa Status:
No sponsorship or visa transfers available
NO OPT EAD Candidates please!!!
Highest priority will be given to local, Michigan based candidates!
About the Role We are seeking a
ServiceNow HRSD Process and Technology Analyst
to join our Global HR Transformation Team. This role is focused on
troubleshooting, continuous improvement, and HR technology optimization —not development. The ideal candidate will have hands-on experience with
ServiceNow HRSD
and a strong understanding of HR processes and systems.
Key Responsibilities HR Technology Management & Continuous Improvement Administer and maintain the ServiceNow platform, ensuring stability and usability. Manage user access, permissions, incident support, and upgrade planning. Oversee global Knowledge Management module and ensure content accuracy. Recommend and implement updates to systems and procedures for improved efficiency and employee experience. Configure and enhance ServiceNow features including: Catalog Items Employee Center Pro Workspace Virtual Agent & Live Agent Chat Advanced Work Assignments Skills & Mobile App Employee Workflows ACLs, SLAs, Dynamic Translations, Localization Framework Performance Analytics Support change management processes including requirements gathering, testing, and deployment. Provide operational support for ServiceNow and other HR systems (e.g., SuccessFactors, Time & Attendance). Identify opportunities for automation and digital enablement across HR GBS processes.
HR Process Development & Improvement Support strategy execution for global HR process improvement. Maintain process documentation and maps in collaboration with GPOs and regional leads. Drive efficiency and effectiveness across HR GBS processes such as staffing, data management, exit management, and benefits.
Required Qualifications Bachelor’s degree or higher (required) Certified ServiceNow Administrator (CSA) with HRSD specialization 2+ years in an HR generalist or functional role 2+ years in HR process/technology management Experience with ServiceNow and SuccessFactors (highly preferred) Strong communication and stakeholder engagement skills Ability to collaborate with onshore/offshore managed service providers Detail-oriented with a commitment to continuous improvement
Preferred Qualifications Experience with ServiceNow HRSD integrations Background in HR system implementation and enhancement
Additional Notes This is
not a developer role . Candidates must have
hands-on ServiceNow HRSD experience . SuccessFactors experience is a
major plus .