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Priority Home Services is a fast-growing, locally owned company serving the greater Denver metro area. We’re built on integrity, community values, and a genuine commitment to our customers and our team. We specialize in reliable plumbing, HVAC, and electrical solutions, with customer satisfaction as our top priority. We believe in treating our team like family, supporting your professional growth, and creating an environment where you can thrive.
We are seeking a highly organized and customer-focused Customer Service Representative to support our growing HVAC and Plumbing service teams. The ideal candidate thrives in a fast-paced environment, communicates clearly and professionally, and ensures our field technicians are efficiently dispatched to provide 5-star service.
Key Responsibilities:
Communicate with customers regarding appointment status, ETA updates, and service follow-ups
Prioritize incoming jobs based on urgency, location, and technician availability
Monitor technician routes and adjust scheduling as needed for optimal efficiency
Collaborate with Dispatch, Sales, and Field Managers to resolve scheduling issues or customer concerns
Maintain accurate records
Follow standard operating procedures and escalate issues when necessary
Serve as back-up reception
Qualifications:
MUST have previous CSR, scheduling, or call center experience in Trades or Construction industries
Strong multitasking and organizational skills
Excellent verbal and written communication
Calm under pressure with a proactive problem-solving mindset
Proficient with computers, scheduling software, and mobile communication tools
Proficiency in ServiceTitan is a big plus
What Priority Plumbing and Heating brings:
Bonus opportunity
Medical, Vision, and Dental insurance after 60 days of employment
Weekly paycheck
401K available after 90 days, with company match!
Paid Time Off (accrued from start date)
6 paid holidays (above and beyond PTO)
Regular company functions
Opportunities for growth
Benefits eligibility after onboarding period
Please submit a copy of your resume for consideration.
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Priority Home Services is a fast-growing, locally owned company serving the greater Denver metro area. We’re built on integrity, community values, and a genuine commitment to our customers and our team. We specialize in reliable plumbing, HVAC, and electrical solutions, with customer satisfaction as our top priority. We believe in treating our team like family, supporting your professional growth, and creating an environment where you can thrive.
We are seeking a highly organized and customer-focused Customer Service Representative to support our growing HVAC and Plumbing service teams. The ideal candidate thrives in a fast-paced environment, communicates clearly and professionally, and ensures our field technicians are efficiently dispatched to provide 5-star service.
Key Responsibilities:
Communicate with customers regarding appointment status, ETA updates, and service follow-ups
Prioritize incoming jobs based on urgency, location, and technician availability
Monitor technician routes and adjust scheduling as needed for optimal efficiency
Collaborate with Dispatch, Sales, and Field Managers to resolve scheduling issues or customer concerns
Maintain accurate records
Follow standard operating procedures and escalate issues when necessary
Serve as back-up reception
Qualifications:
MUST have previous CSR, scheduling, or call center experience in Trades or Construction industries
Strong multitasking and organizational skills
Excellent verbal and written communication
Calm under pressure with a proactive problem-solving mindset
Proficient with computers, scheduling software, and mobile communication tools
Proficiency in ServiceTitan is a big plus
What Priority Plumbing and Heating brings:
Bonus opportunity
Medical, Vision, and Dental insurance after 60 days of employment
Weekly paycheck
401K available after 90 days, with company match!
Paid Time Off (accrued from start date)
6 paid holidays (above and beyond PTO)
Regular company functions
Opportunities for growth
Benefits eligibility after onboarding period
Please submit a copy of your resume for consideration.
Powered by JazzHR
aP0S5uLt0s