Prince William County, VA
Salary:
$25.44 - $48.52 Hourly Location :
Prince William County, VA Job Type:
Full-Time (FT) Job Number:
202510064 Department:
COMMUNITY SERVICES Division:
ADMINISTRATIVE SERVICES DIVISION Opening Date:
09/23/2025 Closing Date:
9/30/2025 11:59 PM Eastern GRADE:
B23
Introduction Are you passionate about supporting individuals in your community by providing access to essential mental health and substance abuse services? Do you have experience with administrative tasks, medical scheduling, and handling medical records requests? If you're someone who thrives on providing exceptional customer service and truly enjoys helping others, this could be the perfect opportunity for you! About This Role:
The ideal candidate will be committed to going above and beyond in assisting individuals served, demonstrating empathy in challenging situations. The candidate should possess patience and consistently deliver exceptional customer service. As a strong team player, the incumbent will contribute to maintaining a positive work environment. Effective communication will be a key factor in their success in this role. Minimum Requirements: High school diploma or GED required Minimum of two years of prior experience working in an office setting, data processing, and handling multi-line telephones Preferences:
Proficiency in Microsoft Office (Word, Excel, and Outlook) 1-2 years of medical records experience Bilingual in Spanish preferred but not required Collecting payments Experience with HIPAA (Health Insurance Portability and Accountability Act) Special Requirements:
Must pass TB test. Certification in first aid and cardiopulmonary resuscitation, as required. Offer of employment is contingent upon the candidate passing a fingerprint-based national criminal history record check. Child protective services requirements: effective 1999, mandated by the Department of Behavioral Health and Developmental Services 12VA35-105-400 rules and regulations for licensing providers by the Department of Behavioral Health and Developmental Services related to criminal registry checks, a search of the registry of founded complaints of child abuse and neglected maintained by the Department of Social Services. Work Schedule:
This is a
full-time
in-person position, based in our Woodbridge office.
Monday - Thursday 11:30 am - 8 pm and Friday 8 am - 2 pm Starting Salary Range :
$25.44 - $31.21 Hourly We also offer great benefits including:
Retirement from the Virginia Retirement System (VRS) 401a and 457 retirement savings and investment plans Paid Annual Leave Paid Personal Leave Paid Sick Leave Paid Holidays Optional Group Medical and Dental Health Plans Optional Group Life Insurance An Employee Assistance Program (EAP) Career Development Opportunities
Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for PSLF additional information. NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SEE YOURSELF HERE! Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position. The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
Temporary Provisional Seasonal employees Click on the link below to explore our plans and rates. 01
By submitting this application, I understand the following: 1. Only the information provided on my application is used to determine my qualifications; 2. My resume will not substitute for the education, work experience, and required fields on the County application 3. Only responses to Supplemental Questions that can be verified through my submitted education and work experience will be credited. If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.
Yes, I acknowledge and understand the above statement and wish to continue in this process. No, I do not wish to proceed any further in this process.
02
Please select the answer that best represents your education.
Bachelor's Degree Some College High School GED None of the above
03
3. Please quantify your experience working in an office setting, data processing, and handling multi-line telephones.
5 or more years of experience 4 or more years of experience 3 or more years of experience 2 or more years of experience 1 or more years of experience Less than 1 year of experience
04
Please indicate if you have experience working with Electronic Health Records in any of the following environments?
Emergency Medical Treatment Medical Treatment Behavioral Health Treatment Dental Treatment Other None
05
How many years of experience do you have in providing face-to-face customer service? Please make sure to document this experience in the work history section of your application.
Three or more years of experience Two or more years of experience Less than one year of experience
06
This position requires answering phones for a large, diverse staff. Please select the option that best describes your experience with busy multi-line phones.
Answering multi-line phones regularly for more than 50 employees Answering multi-line phones regularly for less than 26-50 employees Answering multi-line phones regularly for less than 25 employees Answering multi-line phones occasionally or as a backup No experience answering phones
07
Please select the options that best reflect or describe your experience collecting payments
Review account balance Request payment on account Receipt payments received Balance monies at the end of shift None of the above
08
Are you proficient at inputting, editing, and maintaining information within a database?
Yes No
09
This position requires scheduling appointments for multiple clinical and medical staff with varying schedules. Please indicate if you have experience performing any of the following scheduling activities:
Scheduling appointments Cancelling and rescheduling appointments Documenting appointments Running Reports None of the above
10
Do you have experience working with HIPAA?
Yes No
11
Please select the Microsoft Office applications with which you are proficient. Check all that apply.
Word Excel Outlook Access None of the above
12
Are you bilingual, English and Spanish?
Yes No
13
Please select the choice that best reflects your Spanish language proficiency:
Advanced-Fluent General Professional-Conversational Limited Professional Proficiency - Basic Not Bilingual
Required Question
$25.44 - $48.52 Hourly Location :
Prince William County, VA Job Type:
Full-Time (FT) Job Number:
202510064 Department:
COMMUNITY SERVICES Division:
ADMINISTRATIVE SERVICES DIVISION Opening Date:
09/23/2025 Closing Date:
9/30/2025 11:59 PM Eastern GRADE:
B23
Introduction Are you passionate about supporting individuals in your community by providing access to essential mental health and substance abuse services? Do you have experience with administrative tasks, medical scheduling, and handling medical records requests? If you're someone who thrives on providing exceptional customer service and truly enjoys helping others, this could be the perfect opportunity for you! About This Role:
The ideal candidate will be committed to going above and beyond in assisting individuals served, demonstrating empathy in challenging situations. The candidate should possess patience and consistently deliver exceptional customer service. As a strong team player, the incumbent will contribute to maintaining a positive work environment. Effective communication will be a key factor in their success in this role. Minimum Requirements: High school diploma or GED required Minimum of two years of prior experience working in an office setting, data processing, and handling multi-line telephones Preferences:
Proficiency in Microsoft Office (Word, Excel, and Outlook) 1-2 years of medical records experience Bilingual in Spanish preferred but not required Collecting payments Experience with HIPAA (Health Insurance Portability and Accountability Act) Special Requirements:
Must pass TB test. Certification in first aid and cardiopulmonary resuscitation, as required. Offer of employment is contingent upon the candidate passing a fingerprint-based national criminal history record check. Child protective services requirements: effective 1999, mandated by the Department of Behavioral Health and Developmental Services 12VA35-105-400 rules and regulations for licensing providers by the Department of Behavioral Health and Developmental Services related to criminal registry checks, a search of the registry of founded complaints of child abuse and neglected maintained by the Department of Social Services. Work Schedule:
This is a
full-time
in-person position, based in our Woodbridge office.
Monday - Thursday 11:30 am - 8 pm and Friday 8 am - 2 pm Starting Salary Range :
$25.44 - $31.21 Hourly We also offer great benefits including:
Retirement from the Virginia Retirement System (VRS) 401a and 457 retirement savings and investment plans Paid Annual Leave Paid Personal Leave Paid Sick Leave Paid Holidays Optional Group Medical and Dental Health Plans Optional Group Life Insurance An Employee Assistance Program (EAP) Career Development Opportunities
Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for PSLF additional information. NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SEE YOURSELF HERE! Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position. The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
Temporary Provisional Seasonal employees Click on the link below to explore our plans and rates. 01
By submitting this application, I understand the following: 1. Only the information provided on my application is used to determine my qualifications; 2. My resume will not substitute for the education, work experience, and required fields on the County application 3. Only responses to Supplemental Questions that can be verified through my submitted education and work experience will be credited. If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.
Yes, I acknowledge and understand the above statement and wish to continue in this process. No, I do not wish to proceed any further in this process.
02
Please select the answer that best represents your education.
Bachelor's Degree Some College High School GED None of the above
03
3. Please quantify your experience working in an office setting, data processing, and handling multi-line telephones.
5 or more years of experience 4 or more years of experience 3 or more years of experience 2 or more years of experience 1 or more years of experience Less than 1 year of experience
04
Please indicate if you have experience working with Electronic Health Records in any of the following environments?
Emergency Medical Treatment Medical Treatment Behavioral Health Treatment Dental Treatment Other None
05
How many years of experience do you have in providing face-to-face customer service? Please make sure to document this experience in the work history section of your application.
Three or more years of experience Two or more years of experience Less than one year of experience
06
This position requires answering phones for a large, diverse staff. Please select the option that best describes your experience with busy multi-line phones.
Answering multi-line phones regularly for more than 50 employees Answering multi-line phones regularly for less than 26-50 employees Answering multi-line phones regularly for less than 25 employees Answering multi-line phones occasionally or as a backup No experience answering phones
07
Please select the options that best reflect or describe your experience collecting payments
Review account balance Request payment on account Receipt payments received Balance monies at the end of shift None of the above
08
Are you proficient at inputting, editing, and maintaining information within a database?
Yes No
09
This position requires scheduling appointments for multiple clinical and medical staff with varying schedules. Please indicate if you have experience performing any of the following scheduling activities:
Scheduling appointments Cancelling and rescheduling appointments Documenting appointments Running Reports None of the above
10
Do you have experience working with HIPAA?
Yes No
11
Please select the Microsoft Office applications with which you are proficient. Check all that apply.
Word Excel Outlook Access None of the above
12
Are you bilingual, English and Spanish?
Yes No
13
Please select the choice that best reflects your Spanish language proficiency:
Advanced-Fluent General Professional-Conversational Limited Professional Proficiency - Basic Not Bilingual
Required Question