LBU Community Clinic is hiring: Call Center Specialist in Dallas

JOB STATEMENT

Provide basic customer service over the phone in a structured call center environment.

JOB FUNCTIONS

• Handle incoming calls and provide information on clinic services.
• Identify customer needs and assist with scheduling, call transfers, or inquiries.
• Troubleshoot and resolve basic customer concerns.
• Schedule, reschedule, or cancel appointments based on availability.
• Verify insurance coverage and sliding fee eligibility.
• Document and relay messages efficiently.
• Respond to after-hours service messages promptly.
• Assess call urgency and escalate to appropriate staff (e.g., nurses).
• Perform additional tasks as directed by supervision.

MINIMUM QUALIFICATIONS

• Education : Minimum High School Diploma or equivalent
• Specialized Training/Certifications : None
• Experience : None
• Knowledge: None
• Skills :
• Basic Computer Literacy
• Customer Oriented
• Attention to Detail
• Effective Communication
• Bilingual – English & Spanish
• Abilities:
• Must be able to speak, read, write, and comprehend the English language.
• Ability to sit for majority of the shift.
• Must be able to bend or stoop.
• Must be able to lift 20 lbs. unassisted.
• Must have good vision (e.g, near acuity and depth perception)
• Other:
• Must be able to periodically work on Saturdays and travel locally as needed.
• Must maintain required immunizations.