Customer Service Coordinator Job at SearchBuddy in Orange County

CUSTOMER SERVICE COORDINATOR

REPORTS TO: Customer Service Supervisor

SHIFT: Monday – Friday 8:00 am – 4:30 pm (in-office)

Temp-To-Hire OR Direct-Hire

Position Overview:

Seeking a detail-oriented and customer-focused professional with a strong background in international/export logistics, preferably within a manufacturing environment. Candidates with export experience in freight forwarding (e.g., Export Coordinator roles) may also be considered.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone and email, providing information on products/services, order status, quotes, and shipment tracking.
• Process new customer accounts, coordinate order fulfillment, and manage export documentation.
• Address general questions regarding product availability, marketing materials, and service support.
• Collaborate cross-functionally with internal departments including sales, logistics, marketing, accounting, and quality assurance to resolve customer issues and streamline service.
• Coordinate with shipping teams and freight partners to ensure accurate and timely delivery, manage returns, and troubleshoot delivery challenges.
• Maintain regular communication with domestic and international sales teams, distributors, and customers on order updates, contract details, and inventory reconciliation.
• Assist in organizing logistics for marketing initiatives such as trade shows, conferences, and promotional campaigns.
• Support continuous improvement efforts by identifying opportunities to enhance customer service processes.

Required Qualifications:

• High school diploma or equivalent required; additional education or certifications in logistics or international trade are a plus.
• Minimum 3 years of experience in customer service and logistics coordination, ideally involving complex shipments and scheduling.
• At least 3 years of experience with international shipping regulations, export documentation, INCOTERMS 2020, and coordination with overseas partners, freight forwarders, and customs brokers.
• Strong verbal and written communication skills in English; proficiency in Spanish is a plus.
• Ability to generate reports, manage correspondence, and interpret various forms of procedural documentation.
• Strong problem-solving skills and the ability to collaborate across departments.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Self-motivated, highly organized, and able to prioritize multiple projects effectively.
• Excellent phone presence and interpersonal skills; must be customer-service oriented.