SearchBuddy
CUSTOMER SERVICE COORDINATOR
REPORTS TO: Customer Service Supervisor
SHIFT: Monday – Friday 8:00 am – 4:30 pm (in-office)
Temp-To-Hire OR Direct-Hire
Position Overview:
Seeking a detail-oriented and customer-focused professional with a strong background in international/export logistics, preferably within a manufacturing environment. Candidates with export experience in freight forwarding (e.g., Export Coordinator roles) may also be considered.
Key Responsibilities:
Serve as the first point of contact for customer inquiries via phone and email, providing information on products/services, order status, quotes, and shipment tracking.
Process new customer accounts, coordinate order fulfillment, and manage export documentation.
Address general questions regarding product availability, marketing materials, and service support.
Collaborate cross-functionally with internal departments including sales, logistics, marketing, accounting, and quality assurance to resolve customer issues and streamline service.
Coordinate with shipping teams and freight partners to ensure accurate and timely delivery, manage returns, and troubleshoot delivery challenges.
Maintain regular communication with domestic and international sales teams, distributors, and customers on order updates, contract details, and inventory reconciliation.
Assist in organizing logistics for marketing initiatives such as trade shows, conferences, and promotional campaigns.
Support continuous improvement efforts by identifying opportunities to enhance customer service processes.
Required Qualifications:
High school diploma or equivalent required; additional education or certifications in logistics or international trade are a plus.
Minimum 3 years of experience in customer service and logistics coordination, ideally involving complex shipments and scheduling.
At least 3 years of experience with international shipping regulations, export documentation, INCOTERMS 2020, and coordination with overseas partners, freight forwarders, and customs brokers.
Strong verbal and written communication skills in English; proficiency in Spanish is a plus.
Ability to generate reports, manage correspondence, and interpret various forms of procedural documentation.
Strong problem-solving skills and the ability to collaborate across departments.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
Self-motivated, highly organized, and able to prioritize multiple projects effectively.
Excellent phone presence and interpersonal skills; must be customer-service oriented.