Odyssey Information Services
Job Title: Help Desk Analyst
Location: Seminole, Oklahoma (100% onsite)
Company:
Aerospace Industry Client Position Type: Full-Time, Permanent Job Description: A leading aerospace company located in Seminole, Oklahoma, is seeking a skilled
Help Desk Analyst
to join their team permanently. This role will be responsible for providing essential desktop support, troubleshooting technical issues, and assisting employees with IT-related matters. The ideal candidate will have a solid background in helpdesk operations, strong technical knowledge, and excellent communication skills, with the ability to interact with both end-users and leadership. Key Responsibilities: Provide front-line support for end-users, troubleshooting and resolving issues with desktop systems, laptops, printers, and other technology devices. Perform system diagnostics, software installations, and hardware upgrades, and provide technical assistance on various IT platforms. Assist in performance analysis and proactively identify areas for improvement in system performance. Ensure smooth operation of technology systems and respond to help desk tickets and requests on time. Offer technical guidance and training to end-users to improve productivity and reduce future IT-related issues. Collaborate with leadership and other teams to support IT infrastructure needs, including network devices and security systems. Required Skills and Qualifications: Two or more years of experience
in a helpdesk role or similar technical support position. Comprehensive
knowledge of desktop support
and troubleshooting. Proven skills in
performance analysis
and problem resolution. In-depth understanding of various technology devices, including
computers, laptops, printers, and copiers Strong communication skills for
training, assisting end-users , and collaborating with
leadership Knowledge of key technologies such as
O365, Azure AD, Firewall Technologies , and
Windows Server Operating Systems Associate's degree
or equivalent in
computer science
or related field. Preferred Skills and Qualifications: Experience with
VPN clients
MFA technologies , and
IT Ticketing Systems Familiarity with
Windows Active Directory
O365 , and
Azure Experience working with infrastructure equipment, such as
switches, firewalls , and
peripherals Exposure to
phone systems (VOIP)
video surveillance , and
door security systems Professional certifications
(e.g., CompTIA, Microsoft Certified) are a plus. Knowledge of
CMMC
NIST security standards , and
certification processes
is an added advantage. If you meet the qualifications and are interested in this exciting opportunity, please email your resume to
Julie Young
at
[email address]
for immediate consideration. We look forward to hearing from you! Julie Young IT Recruiter Odyssey Information Services
Aerospace Industry Client Position Type: Full-Time, Permanent Job Description: A leading aerospace company located in Seminole, Oklahoma, is seeking a skilled
Help Desk Analyst
to join their team permanently. This role will be responsible for providing essential desktop support, troubleshooting technical issues, and assisting employees with IT-related matters. The ideal candidate will have a solid background in helpdesk operations, strong technical knowledge, and excellent communication skills, with the ability to interact with both end-users and leadership. Key Responsibilities: Provide front-line support for end-users, troubleshooting and resolving issues with desktop systems, laptops, printers, and other technology devices. Perform system diagnostics, software installations, and hardware upgrades, and provide technical assistance on various IT platforms. Assist in performance analysis and proactively identify areas for improvement in system performance. Ensure smooth operation of technology systems and respond to help desk tickets and requests on time. Offer technical guidance and training to end-users to improve productivity and reduce future IT-related issues. Collaborate with leadership and other teams to support IT infrastructure needs, including network devices and security systems. Required Skills and Qualifications: Two or more years of experience
in a helpdesk role or similar technical support position. Comprehensive
knowledge of desktop support
and troubleshooting. Proven skills in
performance analysis
and problem resolution. In-depth understanding of various technology devices, including
computers, laptops, printers, and copiers Strong communication skills for
training, assisting end-users , and collaborating with
leadership Knowledge of key technologies such as
O365, Azure AD, Firewall Technologies , and
Windows Server Operating Systems Associate's degree
or equivalent in
computer science
or related field. Preferred Skills and Qualifications: Experience with
VPN clients
MFA technologies , and
IT Ticketing Systems Familiarity with
Windows Active Directory
O365 , and
Azure Experience working with infrastructure equipment, such as
switches, firewalls , and
peripherals Exposure to
phone systems (VOIP)
video surveillance , and
door security systems Professional certifications
(e.g., CompTIA, Microsoft Certified) are a plus. Knowledge of
CMMC
NIST security standards , and
certification processes
is an added advantage. If you meet the qualifications and are interested in this exciting opportunity, please email your resume to
Julie Young
at
[email address]
for immediate consideration. We look forward to hearing from you! Julie Young IT Recruiter Odyssey Information Services